Were a fast-growing startup operating in specialized alternative markets, building reliable systems and smart operations from the ground up. Our team is small, agile, and collaborative. We thrive on solving problems quickly and keeping complex operations running smoothly. Were looking for someone who takes pride in being dependable, enjoys helping others, and knows how to make technology work seamlessly for people and processes alike.
About the Role
As an IT Help Desk Specialist, youll be the first line of support ensuring our systems, tools, and devices run efficiently for both our internal team and clients. Youll handle device setup, account provisioning, and troubleshooting, while maintaining clear documentation and improving the reliability of our IT workflows. This is a hands-on, process-driven role ideal for someone who enjoys structured problem-solving and clear, consistent execution.
Key Responsibilities
Set up, configure, and maintain phones, laptops, and user accounts for internal team members and clients
Troubleshoot basic technical issues (setup, connectivity, credentials) and walk users through solutions
Coordinate onboarding and offboarding processes to ensure smooth access transitions
Maintain organized records of recurring issues, solutions, and system changes
Contribute to internal IT playbooks and propose process improvements to increase efficiency
Who You Are
Tech-Savvy & Reliable: You understand how systems fit together and take pride in making them run smoothly.
Clear Communicator: You can calmly guide users through troubleshooting steps and communicate solutions effectively.
Organized & Methodical: You document carefully, close loops, and ensure every issue is fully resolved.
Adaptable & Resourceful: You thrive in fast-moving environments where priorities shift quickly.
Requirements
Experience in IT support, helpdesk, or troubleshooting roles
Strong organizational and problem-solving skills
Proficiency with device setup, user account management, and cloud-based systems (Google Workspace, Windows, etc.)
Comfortable with occasional local travel for on-site setups or verifications
Bonus Points
Experience supporting small, fast-paced startup teams
Exposure to both client-facing and internal IT support environments
Familiarity with documentation and process-building for IT operations
Why Join Us
Competitive hourly pay with long-term growth potential
Structured workflows and clear documentation standards
Direct impact on the reliability and scalability of a growing company
Collaborative environment where precision and initiative are valued