Communication Skills, Customer Support/Service, Desktop PC, Diversity, Documentation, Firewalls, Follow Through, Help Desk, High School Diploma, Identify Issues, Incident Response, Information Technology & Information Systems, Internal Audit, Laptop PC, Local Area Network (LAN), Maintain Compliance, Management of Information Systems/Technology (MIS), Mobile Devices, Multitasking, Network Routers, Network Support, Network Systems, Operations, Presentation/Verbal Skills, Problem Solving Skills, Regulatory Requirements, Service Delivery, Software Administration, Software Patches, Systems Maintenance, Technical Support, Technical Training, Time Management, VoIP (Voice over IP), Wide Area Network (WAN), Wireless Communications, Writing Skills
Internal Job Posting
Position Title: Help Desk Specialist
Department: Information Technology
Reports To: VP, Information Technology Manager
FLSA Status: Non-Exempt
Employment Type: Full-Time
Location: Oakdale- Headquarters
Schedule: Monday-Friday (Day)
Salary Range: $22.12-$27.88 per hour (good-faith estimate upon hire)
Total Compensation
Employees may be considered for annual performance-based salary increases, eligibility and amounts are determined by individual performance and business needs. Oak Valley Community Bank also offers a comprehensive benefits package that includes medical, dental, vision, retirement savings with employer match, paid time off, and other voluntary benefits. Final compensation will be based on skills experience, and internal equity.
Position Summary
The Help Desk Specialist provides front-line technical support across the organization. This role handles user requests, troubleshoots hardware and software issues, and routes complex problems to the right resources. The position also supports the stability, security, and ongoing improvement of the Bank's technology environment.
Key Responsibilities
- Serve as the first point of contact for IT support requests, troubleshooting issues related to systems, hardware, software, and access
- Manage and maintain tickets in the IT case tracking system, ensuring timely resolution and follow-through
- Support network systems including LAN/WAN, wireless, VoIP, and related applications
- Maintain and monitor servers, routers, firewalls, laptops, desktops, and mobile devices
- Assist with system updates, patch management, and overall system performance and security
- Help evaluate and recommend technology solutions, including hardware and software purchases
- Participate in technology projects, committees, and incident response efforts
- Maintain IT documentation, procedures, and system specifications
- Partner with internal teams and vendors to resolve issues and improve service delivery
- Ensure compliance with internal policies, audit standards, and regulatory requirements
What You Bring
- High school diploma or equivalent required; additional technical training or education preferred
- Experience in IT support, network systems, or troubleshooting
- Working knowledge of desktop applications, networking, and user support practices
- Strong problem-solving skills with the ability to manage multiple priorities
- Clear communication skills, both written and verbal
- Ability to work independently and use sound judgment in resolving issues
Why This Role Matters
This role keeps the Bank running smoothly behind the scenes. You'll help ensure employees stay connected, systems stay secure, and issues get resolved quickly. It's a hands-on opportunity to grow your technical skills while making a real impact on daily operations.
Equal Pay Opportunity Statement
Oak Valley Community Bank complies with the California Equal Pay Act and SB 642 requirements. Compensation decisions are based on experience, skills, and business needs, without regard to sex, gender identity, gender expression, race, or any other protected characteristic. We are an equal opportunity employer committed to diversity, equity, and inclusion.
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Oak Valley Community Bank