Sign upLog in

IT Help Desk Specialist

Workway

Homewood, AL

Apply
JOB DETAILS
SALARY
$25–$27 Per Hour
SKILLS
Analysis Skills, Bankruptcy, Best Practices, Communication Skills, CompTIA A+, CompTIA Network+, Computer Science, Computer Security, Computer Workstations, Customer Relations, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Document Management, Documentation, Foreclosures, Health Plan, Help Desk, High School Diploma, Identify Issues, Information Technology & Information Systems, Internet Security, Knowledge Base, Laptop PC, Legal, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Certifications, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Operating System, Microsoft Word, Mobile Devices, Network Connectivity, Onboarding, Operating Systems, Operational Support, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Professional Services, Real Estate, Software Administration, Software Patches, Support Documentation, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, User Account Administration, Writing Skills
LOCATION
Homewood, AL
POSTED
2 days ago
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an IT Help Desk Specialist opportunity with a well-established national real estate services firm specializing in default servicing, including foreclosures, bankruptcies, evictions, and title solutions. This company emphasizes honesty, integrity, and client-focused service, and offers a fast-paced, detail-driven work environment where your contributions make a real impact.

The IT Help Desk Specialist is responsible for below specific duties.

Your specific duties will include:
  • Respond to IT help desk tickets, phone calls, emails, and walk-up requests in a timely and professional manner.
  • Diagnose and resolve hardware, software, network connectivity, and peripheral device issues.
  • Provide support for Microsoft 365 applications, including Outlook, Word, Excel, Teams, and SharePoint.
  • Manage user accounts, password resets, access permissions, and basic Active Directory administration.
  • Set up, configure, deploy, and maintain workstations, laptops, printers, mobile devices, and related hardware.
  • Install, update, and patch software applications and operating systems.
  • Support remote users and troubleshoot VPN, Wi-Fi, wired network, and remote access connectivity issues.
  • Document support requests and resolutions in the ticketing system and maintain IT documentation and knowledge base articles.
  • Assist with onboarding and offboarding activities, including account provisioning/deactivation and equipment management.
  • Follow IT policies and security procedures, promote cybersecurity best practices, and report potential security incidents.
  • Coordinate with IT Management and third-party vendors to resolve complex technical issues and support infrastructure operations.
Required qualifications for the position include:
  • High school diploma or GED.
  • 1–3 years of experience in a help desk, desktop support, or IT support role.
  • Proficiency with Windows 10/11 and Microsoft 365.
  • Familiarity with Active Directory and basic user account management.
  • Strong troubleshooting and analytical skills.
  • Excellent verbal and written communication skills.
Preferred qualifications for the position include:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • CompTIA A+, Network+, or Microsoft certifications (e.g., MD-102).
  • Experience with the Spiceworks help desk ticketing system.
  • Exposure to law firm or professional services IT environments.
  • Familiarity with document management systems.
  • Basic understanding of TCP/IP, DNS, and DHCP.
Pay Rate Range: $25.00 - $27.00 per hour

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO . To receive state and federal compliance posters, e-mail 

hr@workway.com

 or call 972.514.1515.

#NowHiring #CareerOpportunity #Foreclosure #Default #Mortgage #Legal #LossMitigation #ITHelpDesk #ITSupport #DesktopSupport #LawFirm #REM

About the Company

W

Workway

Opening our doors in 2005, the founders of Workway were the first in the staffing industry to nationally specialize in the areas of Title, Escrow, Mortgage and Foreclosure. Since then, Workway has become the leading experts in this field delivering talent on a national basis. We are a staffing business that has grown and evolved with the industry through technological advances, economic shifts and the dynamics of a changing work force.

In 2011, Workway was purchased by the “Bowmer” family from the original founders continuing its operation as a family owned business. The “Bowmer” family have been prevalent within the employment services industry for the last 25 years with John Bowmer, Workway’s Chairman, having been CEO and Chairman of Adecco SA.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2005
WEBSITE
https://workway.com/