• Microsoft Windows, Mac OS X.
• Basic Active Directory and O365 maintenance.
• Knowledge of DHCP, DNS, SMTP, SNMP
• Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
• Familiarity and comfort with current software technology and tools, including Microsoft Office applications such as Outlook, Word and Excel
• Client PC connectivity - Ethernet, TCP/IP, MFA and VPN
• File server and database server knowledge
• Good interpersonal, customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Highly motivated and self-driven, capable of working with little instruction to resolve demanding tasks, work with internal teams as well as willing to learn new technologies.
• Able (and willing) to lift a minimum of 70 lbs.
Preferred but not required:
• A +
• Network +
• MCP
• Provide technical assistance and support for incoming user inquiries and issues related to computer systems, software, and hardware.
• Respond to user inquiries either in person, over the phone or via emails.
• Support audio and video equipment in conference rooms.
• Manage and monitor internal assets to ensure accurate inventory records.
• Provide end user training, as needed, in the use of computers, applications, hardware, and security practices.
• Maintain daily performance of computer systems and review daily logs.
• Assist other IT Team members on project and day to day tasks.
• Resolve basic technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems related to PC’s and Laptops.
• Install a variety of hardware and computer peripherals for users.
• Run various helpdesk related reports to determine malfunctions that continue to occur.
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to inquiries, runs diagnostic programs, isolates problems, and determines and implements solutions.