Sign upLog in

IT Help Desk Operator

ABCS, Inc.

Phoenix, AZ

Apply
JOB DETAILS
SALARY
$23–$25 Per Hour
JOB TYPE
Temporary, Contractor, Full-time
SKILLS
CompTIA A+, Customer Support/Service, Desktop PC, Help Desk, Identify Issues, Information Technology & Information Systems, Leadership, Microsoft Active Directory, Printers, Problem Solving Skills, Root Cause Analysis, Systems Administration/Management, Technical Support, Telephone Skills, VPN (Virtual Private Network), Vendor/Supplier Selection
LOCATION
Phoenix, AZ
POSTED
7 days ago

Title: IT Help Desk Operator
Duration: 6 month+ contract
Location:  Phoenix, AZ (Onsite: 11pm-7am)
Pay Rate:  Upto $24.75/hr on W2 (All inclusive / no benefits)

Job Description

Required Skills

IT Help Desk Experience (Willing to work 11pm-7am shift)

Preferred Skills

CompTIA A+ certification

 IT Help Desk Operator:    Position is 100% on site at 2010 W. Encanto Blvd. from 11pm-7am. Local Only

 Answering incoming calls for IT-related support.

 Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.

 Assist with Active Directory password resets, VPN tunnel configurations, etc.

 Provide excellent customer service in high stress or contentious situations.

 Work with vendors to identify root cause issues.

 Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.

About the Company

A

ABCS, Inc.