IT Field Technician (Toledo OH)

Virtual Technologies Group

toledo, OH

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Administrative Skills, Android, Apple, Communication Skills, CompTIA A+, CompTIA Security+, Customer Escalations, Customer Relations, Customer Satisfaction, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Dell Computers, Desktop Administration, Desktop PC, Hardware Installation, Help Desk, Hewlett-Packard Hardware, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Information Technology Consulting, Information/Data Security (InfoSec), Internet Security, Laptop Hardware, Leading Edge Technology, Manufacturing Data Management, Microsoft Active Directory, Microsoft Outlook, Microsoft Product Family, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft SharePoint, Microsoft Windows Operating System, Mobile Devices, Network Architecture/Engineering, Network Security, On Call, On Site Support, Onboarding, Presentation/Verbal Skills, Printers, Problem Solving Skills, Requirements Management, Resolve Customer Issues, Sales, TCP/IP (Transmission Control Protocol/Internet Protocol), Willing to Travel, Wireless Communications, Writing Skills, iOS

LOCATION

toledo, OH

POSTED

11 days ago

Job Title: IT Field Technician
Company: Virtual Technologies Group (VTG)
Location: Toledo, OH
Reports To: Director, Managed Services
Department: Managed Services
Travel: Up to 50%
Position Type: Full-Time
Employee Type: FTE
Compensation Range: $45,500 - $56,000

Company Overview:
Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world.

Position Overview
The Technician role is responsible for maintaining a high level of customer satisfaction with our clients’ end-users through performing tasks that will solve technical problems. The ideal Technician should have drive and passion to learn and be proud of the work they perform. They should be professional, presentable, and employ active listening skills when engaging with users. There is travel required.

Day-To-Day Duties and Responsibilities

Lead the charge, or assist the Network Engineer with handling IT needs for clients - primarily end user and localized issues at the end user level

Work with internal help desk to resolve customer issues after escalation from ticket submission

Assist the engineers to install and maintain small to large network infrastructures

Assist in protecting data, software, and hardware by coordinating, planning and implementing network security measures

Diligent and effective communication with clients, sales, and team members

Attentive customer service, focused on client satisfaction

Assist in making recommendations, plans, and implementation of new technologies that move a client’s business forward

Attend and engage in team meetings

Meet professional development requirements

Maintain weekly time and expense records inside of the PSA platform for work/travel performed as per policy

Occasional on-call work is required based on team rotation

Minimum Qualifications

Associate’s degree in information technology or related field

Minimum 2 years of customer service/end user support

Previous experience or classroom work related to IT field for at least 2 years

Hands on or classroom experience with Server 2012/2016/2019

Excellent written and verbal communication skills

Familiarity with Office 365/SharePoint

Strong troubleshooting and critical thinking skills

Preferred Qualifications

Certifications

CompTIA A+ (baseline)
CompTIA Network+ or equivalent networking fundamentals
Microsoft 365 Certified: Modern Desktop Administrator Associate
ITIL Foundation (for process understanding)
Optional but valuable: Security+, Apple ACSP, vendor-specific hardware certifications (HP/Dell/Lenovo)

Technical Skills

Proficiency in Windows 10/11 support and device configuration
Experience supporting Office 365, Teams, Outlook, OneDrive
Familiar with basic networking: TCP/IP, DNS, DHCP, switching, wireless troubleshooting
Understanding of Active Directory, user provisioning, and group policies
Experience with hardware troubleshooting (laptops, desktops, printers, docks)
Skilled in using remote tools (ScreenConnect, TeamViewer, RDP)
Familiar with mobile device management (MDM), especially iOS/Android
Experience with ticketing systems such as ConnectWise or Autotask

Client-Facing Skills

Strong verbal communication and professional appearance
Ability to work independently in the field while staying responsive to dispatch
Experience with customer onboarding, new workstation setup, and physical installs
Ability to clearly document work in a PSA and maintain real-time ticket updates

Why Join Us?
At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.

Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career.

Benefits Overview:
VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match.

EEO Statement:
VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact HR@vtgus.com.

IT Field Technician (Toledo OH)

Virtual Technologies Group

toledo, OH

About the Company

Virtual Technologies Group

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