ESSENTIAL JOB RESPONSIBILITIESSupports and demonstrates IMA's core values.Values and understands the importance of diversity, equity, and inclusion among all IMA associates.Test, diagnose and resolve end user desktop/hardware, operating system, and application problems, including identifying and resolving desktop application interdependencies and/or conflicts.Setup and maintain user accounts, maintaining computer and hardware inventory, providing meeting room A/V support.Act as the single point of contact for end customer issue resolution throughout the lifecycle of an incident; escalates incidents to IT subject matter experts and tracks resolution to required service level.Configure and deploy end user hardware, including laptops, desktops, telephones, and mobile devices.Support the use and functionality of Microsoft Office 365 applications.Manage end user support requests as assigned in the Help Desk ticketing system.Serve as an escalation point for the IT Helpdesk.Assist with support readiness on Technology projects.Acquire and develop Subject Matter Expertise in Microsoft Office, workstations, audio/visual technologies, printing and other technologies, as directed by IT Leadership.REQUIRED EXPERIENCE AND SKILLSAssociate degree preferred.4-5 years' equivalent work experience in computer technology-related fields, required.CompTIA A+ Certification or demonstrated equivalent work experience or certification required.CompTIA Network+ Certification or demonstrated equivalent work experience or certification preferred.4-5 years' current Microsoft desktop operating system, mail client and applications experience, required.4-5 years' experience and demonstrated success in a service desk, or help desk, environment, required.2-3 years' user account creation and administration experience required.2-3 years' experience working in service desk roles, required.Excellent oral, presentation, analytical and written communication skills required.Exceptional focus on customer service required.Some travel required.BenefitsAnnual Performance BonusStock PurchaseMedical PlansPrescription DrugsDentalVisionFamily Assistance ProgramFSAHSAPre-Tax Parking Plan401(k)Life/AD&DAccidentCritical IllnessHospital IndemnityLong Term CareShort-term DisabilityLong-term DisabilityBusiness Travel AccidentIdentity TheftPaid Time OffFlexible Work OptionsPaid HolidaysSabbaticalGift MatchingWell-Being StipendPersonal and Professional DevelopmentThis Job Description is not a complete statement of all duties and responsibilities comprising this position.The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.#J-18808-Ljbffr