IT Field Services Technician

Aquinas Consulting is currently looking to fill an IT Field Services Technician job for our direct client. In this role, you will travel to client locations within a two-hour radius of Hartford, CT to provide on-site technical support, installation, configuration, and troubleshooting services across a variety of IT systems and environments.

IT Field Services Technician job responsibilities:

• Travel to client sites within a 2-hour radius to provide on-site technical support
• Configure, install, and troubleshoot Windows PCs, including hardware and software
• Install and troubleshoot network devices including switches, routers, firewalls, and wireless networks
• Support printers and other peripheral devices
• Perform server troubleshooting, including Active Directory and associated services
• Administer Microsoft 365 including Email, OneDrive, SharePoint, Azure, and On-Premises Exchange
• Configure and troubleshoot security appliances (firewalls and routers)
• Troubleshoot LAN, WAN, and WLAN network hardware and configurations
• Set up and troubleshoot VPN connections (site-to-site and client-to-site)
• Support virtualization technologies including Hyper-V and VMware
• Utilize ConnectWise tools for documentation, issue tracking, and client communication
• Participate in after-hours rotation three to four times per year
• Perform additional duties as assigned

IT Field Services Technician job qualifications:

• Minimum 3 years of IT industry experience, including IT field support
• At least 1 year of MSP experience
• Strong knowledge of Microsoft Windows 11, 10, and 7
• Experience with Windows Server 2012R2–2022
• Knowledge of networking protocols, QoS, VLANs, and related hardware configuration
• Ability to troubleshoot Windows Server operating systems and hardware
• Familiarity with companywide security tools such as MDR, EDR, and antivirus solutions
• Basic configuration and troubleshooting of VoIP systems
• Strong interpersonal and communication skills
• Strong critical thinking and creative problem-solving abilities
• Excellent organizational skills and attention to detail
• Reliable vehicle with valid driver’s license, registration, and insurance
• Ability to lift and transport equipment up to 75 pounds
• Ability to sit, stand, and work in office and on-site environments
• Industry certifications such as A+, Network+, Security+, Microsoft 365, SonicWall, Windows Client, or Windows Server preferred

If you are interested in this IT Field Services Technician job, please apply now to be connected with a member of our team.

Please note: Applying to this role is an agreement to have your information entered into our database and acknowledgement that a recruiter will reach out to you either by phone, email, and/or text message regarding this and similar job opportunities.

Aquinas Consulting is a woman and minority owned company headquartered in Milford, CT that provides Engineering, Information Technology (IT), and Manufacturing staffing solutions throughout the US. We take pride in 20 years of service to our clients, our hiring managers, our consultants, and our local community.  Aquinas is an affirmative action, equal opportunity employer and committed to considering all qualified applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. www.aquinasconsulting.com