IT Enterprise Applications Manager
Salary
$105,416.00 - $151,817.00 Annually
Location
City Hall Building, Gresham, OR
Job Type
Full Time
Job Number
26173-1
Department
Information Technology
Opening Date
06/29/2026
Closing Date
7/26/2026 11:59 PM Pacific
Overview
The City of Gresham has a full-time regular status opening on our Information Technology Team for an IT Enterprise Applications Manager. If you love technology and helping others,you'llthrive in this position. This manager supports a growing team that works with internal customers to make a difference in the Gresham community by guiding day-to-day activities of Information Technology's Services workgroup, and willmanage IT application systems analysis, programming activities, staff, systems application projects, andoverseeongoing program management for the ERP system and other enterprise-wide applications and systems.
As Oregons fourth-largest city, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go one step beyond to deliver services in collaborative, inventive, practical, and nimble ways. Our work is challenging, fast-paced and rewarding.
We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks a candidate who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives. Come build the future with us.
Position Description
Portfolio Management & Strategy: Oversee the administration, optimization, and maintenance of all business applications, including Tyler, MS365,EnterpriseAsset Management (EAM),My Gresham citizen request management solution, SharePoint, and various payment and citizen gateways. Develop and implement application strategies that support City goals, business needs, security requirements, and operational excellence. Direct system configuration, lifecycle management, updates, and ongoing optimization. Lead cross-department partnerships to maximize the value of technology investments and improve business outcomes. Evaluate emerging technologies, industry trends, and organizational needs and recommend strategic improvements.
ERP & Enterprise Systems Administration: Provide oversight for the Citys enterprise resource planning (ERP) environment, including Tyler, Microsoft, EAM and other enterprise business systems used across City departments and public safety operations. Ensure systems are reliable, secure, integrated, and aligned with business requirements. Provide leadership and oversight for the Business Systems Analyst (BSA) program, including supervision of the BSA Manager. Maintain strong partnerships with business units to support continuous improvement and successful adoption of City systems. Serve asActingIT Director in the Directors absence with full authority and accountability.
Support and Troubleshooting: Direct application support services and problem resolution efforts across enterprise systems. Oversee troubleshooting, incident management, vendor escalations, and root-cause analysis. Evaluate system performance, security, disaster recovery readiness, and operational effectiveness. Investigate service issues, recommend corrective actions, and provide expert guidance to City departments and external partners.
System Integration &Business Process Improvement: Lead the design, implementation, and integration of enterprise applications and digital services across the organization. Work with departments to identify opportunities to improve business processes through automation, integration, and application enhancements. Oversee implementation projects, system migrations, and vendor-led initiatives. Ensure system changes are documented, tested, secure, and compliant with City standards. Develop and maintain policies, procedures, and business practices that support effective system management.
Data Management &Business Intelligence: Ensure the integrity, availability, and effective use of organizational data across enterprise systems. Oversee data governance, migration activities, reporting, analytics, and performancemeasurement. Lead the use of business intelligence tools, including Power BI and SQL Server Reporting Services (SSRS), to support informed decision-making. Evaluate opportunities to improve data quality, reporting capabilities, and organizational insights.
User Adoption, Training & Documentation: Promote successful adoption of enterprise technologies through training, communication, and change management. Ensure staff have the knowledge and resources needed to effectively use City applications. Maintain system documentation, configuration records, process guides, and knowledge bases. Support professional development opportunities for staff and application users.
Security, Compliance & Risk Management: Ensure enterprise applications meet City security standards and applicable regulatory requirements. Oversee user access management, audit controls, system compliance reviews, and remediation activities. Monitor compliance with federal, state, and local laws, regulations, policies, and standards. Recommend and implement controls that reduce risk and strengthen security and operational resilience.
Vendor and Stakeholder Collaboration: Serve as the primary technology liaison for application vendors, consultants, contractors, City leadership, and external partners. Manage vendor relationships, contracts, service-level agreements, and performance expectations.Advisedepartments on application and database needs and help prioritize investments. Represent the City in meetings, committees, regional collaborations, and interagency initiatives.
Project Management: Lead enterprise application projects and programs from planning through implementation and ongoing support. Define scope, objectives, timelines, resources, risks, budgets, and success measures. Coordinate project teams, vendor resources, and stakeholders to ensure successful delivery of business and technology outcomes. Maintain project documentation and communicate progress, risks, and results to leadership and stakeholders.
Staff Supervision & Budget: Plan, organize, and direct the Enterprise Applications and Program Management team. Establish priorities, assign work, coach staff, monitor performance, and support professional growth. Promote a collaborative, customer-focused, and inclusive workplace culture. Assist in developing and administering departmental budgets, preparing budget recommendations, forecasting resource needs, and ensuring effective stewardship of City resources. Perform other duties as assigned.
Qualifications
Minimum Requirements
Preferred Qualifications
Selection Process
To apply for this position, click Apply at the top of this job posting.
Required application materials:
The City of Gresham offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education verified in your application. We encourage you to clearly describe how you meet the minimum and preferred qualifications and essential attributes in your application materials. Learn more about Oregon Equal Pay.
If you desire a modification of this process to accommodate a disability, please provide your request in writing to Richard.Araujo@GreshamOregon.gov, or by phone to 503-618-2729, upon submitting the required application documents.
A review of application materials including your response to supplemental questions submitted will determine which candidates will be invited to an interview.
Communication with candidates will be done primarily through e-mail. Sometimes these messages may land in a spam or junk mail folder. We encourage you to monitor your inbox as well as the inbox within the governmentjobs.com portal for important updates related to this process.
Veterans Preference
The City of Gresham provides qualifying veterans and disabled veterans with preference in employment in accordance with state law. Any candidate wishing to have their qualifying veterans preference applied to the process must submit a qualifying document (DD Form 214 or 215) at the time of application providing proof of eligibility that includes discharge status. Disabled veterans must also submit a copy of their Veterans disability preference letter from the US Department of Veteran Affairs at the time of application, unless the information is included in the DD Form 214 or 215.
Our Commitment
The City of Gresham is committed to providing equal employment opportunity to all qualified employees and applicants without unlawful regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, mental or physical disability, genetic information, veteran status, marital status, familial status, or any other status protected by applicable federal, Oregon, or local law.
Please direct questions about this position to 503-618-2729 or Richard.Araujo@GreshamOregon.gov.
If you need assistance with the online application, please contact NEOGOV directly at 1-855-524-5627.
Any offer of employment is contingent upon successful completion of a criminal background check.
The City provides full family, comprehensive medical and dental insurance. Vision and prescription coverages are included in the medical plans. Most limited term and regular status employees who work at least 30 hours per week pay nothing for their medical and dental coverage.
Medical Insurance Options:
Dental Insurance Options:
Additional benefits include: Employer paid life insurance and long term disability, an employer sponsored deferred compensation plan, flexible spending accounts (medical, child care), Public Employees Retirement System (PERS) retirement (City picks up the 6% employees contribution), an employer contribution to a HRA/VEBA medical savings account, paid time off (PTO) accrual at a minimum of 12.66 hours per month, and 4 hours of sick leave, in additional to nine paid holidays and 3.5 paid floating holidays per year.
For more detailed information, please visit our Employee Benefits page at: https://greshamoregon.gov/benefits/
01
What best describes your highest level of education?
02
How many years of progressively responsible experience in IT enterprise application management, systems analysis, or a related field do you have?
03
How many years of experience do you have directly supervising IT staff, and what is the largest team you have managed? Briefly describe your typical supervisory responsibilities.
04
Describe your experience managing or supporting enterprise systems, like an ERP, EAM or CRM. Please identify the platform(s) youve worked with, your role, and the organizational context.
05
What governance model would you recommend for Microsoft Fabric to support self-service analytics while maintaining trusted, secure data, and why?
Required Question
Employer City of Gresham
Address 1333 NW Eastman Parkway
Gresham, Oregon, 97030
Phone (503) 661-3000
Website http://greshamoregon.gov