Biocytogen is seeking a high-impact, early-career technology specialist to take ownership of critical digital systems that support our fast-growing CRO operations. As the IT & Digital Systems Integration Specialist, you will lead the design, implementation, and continuous improvement of our digital platforms-including CRM systems, analytics tools, new platform deployments, and cybersecurity protocols.
This is not a passive support role. You will be expected to drive integration projects, make technical decisions, and collaborate directly with business, science, and operational teams. You'll be empowered to experiment, recommend tools, implement automation, and shape how we use technology to accelerate drug discovery.
If youre a self-starter with strong technical foundations, a problem-solving mindset, and a desire to make a visible impact in biotech, this is your opportunity to build and lead from the ground up.
Key Responsibilities:
New Platform and System Development / Implementation Lead the full lifecycle (requirements, vendor evaluation, implementation, UAT, deployment, change management) of new IT platforms and systems, including project management tools, data repositories, and workflow automation systems. Collaborate with scientific and operational teams to assess internal needs and translate them into functional, scalable digital solutions. Stay ahead of emerging technologies and recommend systems that enhance Biocytogens operational excellence and client service capabilities.
IT Platform Integration Architect and oversee the integration of key platforms (LIMS, ERP, CRM, CMS, Client Portal, financial systems) across business units. Design and manage secure, real-time data flows between internal systems and external collaborators or clients. Partner with vendors and software teams to optimize API connectivity and middleware layers.
CRM Management & Data Analytics Support Maintain, customize, and scale the company's CRM (e.g., Netsuite, HubSpot), aligning it with business development and project tracking workflows. Integrate CRM with marketing automation and business intelligence tools. Enable strategic decision-making through reports, dashboards, and data cleaning/normalization pipelines.
AI & Automation Integration Identify opportunities to integrate AI/ML capabilities in data processing, client interaction, and R&D workflows. Partner with internal science teams to build AI-driven solutions for operational efficiency and predictive analytics. Evaluate and manage AI vendors, ensuring scientific and regulatory fit.
Cybersecurity & IT Support Lead Biocytogen's cybersecurity strategy, including vulnerability management, access control, and compliance (e.g., GDPR, HIPAA if applicable). Provide hands-on support or oversight for IT troubleshooting, hardware/software issues, and endpoint management. Develop IT SOPs and training materials to standardize support across teams.