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IT Device & Test Lab Specialist III

Emory Healthcare/Emory University

Atlanta, GA

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JOB DETAILS
SALARY
SKILLS
Administrative Management, Analysis Skills, Apple, Apple iPad, Apple iPhone, Asset Management, Beta Test/Release, Communication Skills, Computer Firmware, Computer Science, Computer Workstations, Cross-Functional, Documentation, Electrical Components, Enterprise Applications, Epic Certification, Epic Systems, Functional Testing, Genetics, Health Informatics, Healthcare, Information Technology & Information Systems, Integration Testing, Inventory Management, Laboratory Operations, Leadership, Legal, Lift/Move 25 Pounds, Mac Operating System, Material Moving, Mentoring, Microsoft Windows Operating System, Mobile Devices, Multiplatform/Cross-Platform, Multitasking, Office Equipment, On Site Support, Operating Systems, Operational Audit, Operational Improvement, Operational Strategy, Operational Support, Organizational Skills, Performance Analysis, Performance Reviews, Performance Testing, Peripheral Hardware, Physical Demands, Presentation/Verbal Skills, Printers, Problem Solving Skills, Process Improvement, Quality Assurance, Quality Assurance Methodology, Release Management/Engineering, Reliability Testing, Reporting Dashboards, Root Cause Analysis, Software Administration, Software Installation, Software Testing, Standards Strategy, Strategic Planning, Team Player, Technical Operations, Telemetry, Test Automation, Test Case, Test Lab, Test Plan/Schedule, Test Program, Test Strategy, Test Tools, Testing, Typing, Workflow Analysis, Writing Skills
LOCATION
Atlanta, GA
POSTED
6 days ago


Overview



Be inspired. Be valued. Belong.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: + Comprehensive health benefits that start day 1 + Student Loan Repayment Assistance & Reimbursement Programs + Family-focused benefits + Wellness incentives Ongoing mentorship, development, leadership programs...and more!

This is a hybrid position requiring roughly 50% onsite at our Northlake IT testing location



Description

The IT Device & Test Lab Specialist supports Emory Digital's Testing team by leading complex test lab operations and ensuring readiness of devices, workstations, and testing environments that support enterprise applications and device testing initiatives. This role serves as a senior technical resource responsible for overseeing configuration, maintenance, troubleshooting, and optimization of physical and remote testing environments across Windows, Apple, and supported enterprise systems. The Senior Specialist leads complex testing initiatives, supports device qualification efforts, partners with cross-functional teams to resolve technical issues, and drives process improvements that enhance testing efficiency, consistency, and operational readiness. This role operates with a high degree of independence and serves as a subject matter expert for testing environment readiness, device configuration, and operational support.

This role is a hybrid position that will require roughly 50% of time spent onsite at our IT testing lab/sandbox located at Northlake Parkway in Atlanta.



RESPONSIBILITIES:

Test Lab Configuration & Maintenance Ownership: + Define and lead Test Lab strategy, standards, and governance by establishing frameworks, driving process improvements, and optimizing lab operations. + Develop and maintain a Test Lab Workstation & Device Inventory Dashboard including workstation status, hostname, operating system, assigned persona, installed software, connected devices, and mapped printers. + Own maintenance of physical and remote workstations and devices to support functional, application, and integrated testing across all supported operating systems and applications. + Ensure workstations are current, properly configured, and aligned with required end-user personas. + Ensure remote workstations are accessible through the BeyondTrust console. + Verify that devices and peripherals are properly connected, configured, and updated with current firmware and software prior to testing. + Test, troubleshoot, and resolve common peripheral-related issues prior to testing initiatives. + Reconfigure workstations to address new project initiatives, objectives, and test specifications. + Wipe and reimage workstations post-testing to restore standard configuration settings. + Develop, implement, and execute annual Apple Beta testing strategies within the Test Lab in collaboration with the QA Manager and Apple Engineers. Onsite Testing Leadership: + Manage peripheral and hardware request process & procedure (e.g., iPhones, iPads, Dragon microphones). + Provide mentorship and lead complex device integration & configuration testing efforts. + Own technical support of onsite testing initiatives, by resolving device, software, and connectivity issues and assisting users with log in blocks, and other basic computer functions. + Escalate, track, and coordinate resolution of major workstation or device failures through resolution and retesting. Device Maintenance and Testing: + Own development and lead execution of test strategies and plans to qualify new devices for production release, including validation and sign-off at each phase of the release process. + Lead cross-functional device testing initiatives and influence testing standards across teams. + Perform routine maintenance and testing to ensure reliability and performance of Test Lab devices. + Configure new devices and models in collaboration with Technology Operations and Analysts. + Troubleshoot basic device failures and escalate issues as appropriate. + Conduct compatibility testing and performance evaluations as needed. + Monitor and maintain inventory of testing supplies, including labels, telemetry strips, paper, ink, and other materials required to support device testing. Other Testing Duties: + Lead execution of test cases, defect identification, reporting, and resolution tracking. + Maintain detailed and organized documentation of test cases, test plans, defects, and remediation activities. + Provide coverage and assistance in facilitating virtual testing efforts as needed. + Additional Duties as Assigned.

PREFERRED QUALIFICATIONS:

+ Experience Experience supporting enterprise healthcare systems + Experience supporting Epic testing environments + Experience with test automation tools + Experience supporting Apple Beta testing programs + Experience supporting large-scale enterprise device rollouts + Certifications: Epic certification or proficiency + Epic Test Coordination Knowledge Track completion + Additional certifications related to device management, endpoint administration, or quality assurance

MINIMUM QUALIFICATIONS:

+ Education: Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field required. Equivalent combination of education and relevant experience may be considered in lieu of a degree. + Experience Five (5) years of experience supporting device testing, software testing, quality assurance, or technical operations environments + Five (5) years of experience managing, configuring, troubleshooting, and maintaining workstations, devices, and operating systems in a healthcare or enterprise environment + Experience supporting complex testing initiatives across multiple platforms and operating systems + Knowledge, Skills, and Abilities: + Strong knowledge of Windows, macOS, mobile devices, and peripheral technologies + Strong troubleshooting and root cause analysis skills + Knowledge of software/device testing methodologies and quality assurance practices + Experience with asset management and inventory controls + Ability to manage multiple priorities in a fast-paced testing environment + Strong analytical, organizational, and problem-solving skills + Strong written and verbal communication skills + Ability to collaborate effectively with technical and non-technical stakeholders + Ability to identify workflow improvements and operational efficiencies Physical Requirements: (Medium - Max 25 lbs.) May include lifting and carrying objects up to 25 lbs. (0-33% of workday). Occasional standing and walking; occasional sitting; close visual work including computer use, typing, reading, and writing. Physical demands may vary depending on assigned work area and tasks. Environmental Factors: Environmental conditions may vary depending on assigned work area and tasks. Exposure may include electrical equipment, indoor office and lab environments, variable temperatures, lighting, and occasional exposure to healthcare or technical equipment. Use of personal protective equipment may be required depending on work activities.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org . Please note that one week's advance notice is preferred.

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Division

_Emory Healthcare Inc._

Campus Location

_Atlanta, GA, 30345_

Campus Location

_US-GA-Atlanta_

Department

_EHI_DIG Digital Operations_

Job Type

_Regular Full-Time_

Job Number

_166540_

Job Category

_Information Technology_

Schedule

_8a-5p_

Standard Hours

_40 Hours_

Hourly Minimum

_USD $39.09/Hr._

Hourly Midpoint

_USD $48.56/Hr._ Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

About the Company

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Emory Healthcare/Emory University