Analysis Skills, Avaya Software, Cisco Network Systems, Cisco Unified Communications Manager (CUCM), Cisco Unity, Computer Networks, Desktop Administration, Desktop PC, Documentation, Identify Issues, Internet/IP Telephony, Problem Solving Skills, Technical Support, Voice Mail
IT Desktop SupportOperations team member involved in the design and deployment of Cisco Call Manager solutions and IPT DeploymentsPerform analysis and diagnosis of complex voice (Avaya or IPT) and data network issuesProvide consistent and frequent project status updates and project issuesSkills/Experience:2+ years designing, deploying, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail5+ years troubleshooting and resolving complex Avaya Definity G3R issuesStrong experience configuring and troubleshooting Voice Gateways/GatekeepersExcellent documentation, presentation, and problem solving skillsEducationAll your information will be kept confidential according to EEO guidelinesI
Integrated Resources, Inc