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IT Desktop Support Engineer (Secondary Support)

Sky System Inc

Hamburg, NY

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Analysis Skills, Apple Macs, Communication Skills, CompTIA A+, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Dell Computers, Desktop Administration, Desktop PC, Document Scanners, Electronics, Fax Machines, Firewalls, Help Desk, High Tech Industry, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Keyboards, Laptop PC, Lift/Move 50 Pounds, Linux Operating System, Local Area Network (LAN), Microsoft Remote Desktop Services (fka Terminal Services), Microsoft Windows System Administration, Network Routers, Network System Hardware, OEM (Original Equipment Manufacturer), On Site Support, Operating Systems, Peripheral Hardware, Presentation/Verbal Skills, Printers, Remedy, ServiceNow, Software Administration, Software Installation, Software Patches, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, VPN (Virtual Private Network), Wide Area Network (WAN), Wireless Communications, Writing Skills
LOCATION
Hamburg, NY
POSTED
30+ days ago
Job Description: Job Title: EUC IT Desktop Support Technician Job Type & Location: Onsite || 8 hrs/day - 4 to 5 Day Project || Burchardstraße 8, 20095 Hamburg, Germany We are seeking an experienced and proactive EUC IT Desktop Support Technician to provide comprehensive field support for IT infrastructure, including troubleshooting hardware, software, and OS issues. This role requires strong technical skills, excellent customer service, and the ability to work independently or as part of a team. They need a technician for 10 days (full day at the customer location for Normal business hours) tentatively starting from the first week of June. The purpose is to assist users with initial laptop issues as we will be configuring and dispatching them Job Requirements: Technical Minimum 2 to 3 years of hands-on experience in IT infrastructure field support. Proficient in desktop/laptop/printer/peripherals troubleshooting and break/fix support. Solid understanding of Windows OS (administration), and basic knowledge of MAC/Linux OS. Experience in desktop application installation and technical troubleshooting. Strong grasp of TCP/IP networking, DNS, DHCP, VPN, and RDP. Familiar with LAN/WAN concepts and smart hands support activities. Ability to lift/move computer equipment up to 50 lbs. Capable of supporting and replacing peripheral/networking hardware including: Monitors, keyboards, mice, printers, fax machines, scanners. Routers, wireless access points, switches, firewalls, racks, cabinets, and patch panels. Skilled in network cabling troubleshooting and resolution. Experience in repeat call analysis and developing preventive solutions. Exposure to problem management processes. Working knowledge of ITSM/ticketing tools (e.g., ServiceNow, Remedy). Certifications Preferred: Associate degree in Electronics, CompTIA A+, and OEM certifications (Dell, Toshiba, Lenovo, etc.). The required skill set includes Desktop Support, End-User Computing (EUC), and Laptop Imaging. _ Non-Technical_ Good Customer management skill, Good in oral and written communication Able to interact and work with customers at different levels. Driven and result oriented. Passionate about the work • Ability to work independently or as part of a team • Ability to complete tasks effectively with minimal supervision • Must be available to work flexible work schedules

About the Company

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Sky System Inc