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IT Desktop Support Engineer

Sky System Inc

Cincinnati, OH

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Analysis Skills, Apple Macs, Communication Skills, CompTIA A+, Computer Hardware, Corrective Action, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Deductive Reasoning, Dell Computers, Desktop Administration, Desktop PC, Document Scanners, Electronics, Fax Machines, Firewalls, Hardware Repair, High Tech Industry, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Keyboards, Laptop PC, Linux Operating System, Local Area Network (LAN), Microsoft Remote Desktop Services (fka Terminal Services), Microsoft Windows System Administration, Network Cable, Network Configuration Management, Network Routers, Network Switching, Network System Hardware, OEM (Original Equipment Manufacturer), On Site Support, Operating Systems, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Regulatory Compliance, Remedy, Security Compliance, ServiceNow, Software Administration, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Time Management, VPN (Virtual Private Network), Wide Area Network (WAN), Wireless Communications, Writing Skills, eBusiness
LOCATION
Cincinnati, OH
POSTED
30+ days ago
Job Title: IT Desktop Support Technician Job Type & Location: Onsite || Cincinnati, OH, US (1 resource, 2-4 yrs exp) – Address (300 E Business Way, Fifth Floor, Cincinnati, OH 45241, United States) || Long-term contract (9 Months with possibility for extension) Job Requirements: Technical Minimum 2 to 4 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements. •Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift / move computer equipment weighing up to 50 lbs. Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling. • Experienced in repeat call analysis and developing preventive actions • Experienced in Problem management Excellent written and oral communications skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) Experience of ticketing tools (ServiceNow / Remedy etc.), _ Non-Technical _ Good Customer management skill, Good in oral and written communication Able to interact and work with customers at different levels. Driven and result oriented. Passionate about the work • Ability to work independently or as part of a team • Ability to complete tasks effectively with minimal supervision • Must be available to work flexible work schedules

About the Company

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Sky System Inc