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IT/Desktop Field Support Engineer

Sky System Inc

Cary, North Carolina

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JOB DETAILS
JOB TYPE
Contractor
SKILLS
Analysis Skills, Apple iPad, Apple iPhone, Communication Skills, Customer Support/Service, Desktop PC, Detail Oriented, English Language, ITIL (IT Infrastructure Library), Maintain Compliance, Multitasking, On Site Support, Onboarding, Problem Solving Skills, ServiceNow, System Center Configuration Manager (SCCM), Team Player, Technical Support, Time Management, iOS
LOCATION
Cary, North Carolina
POSTED
3 days ago
IT/Desktop Field Support EngineerJob Location & Type: Cary City, North Carolina || 2 days onsite - Tuesday and Thursday (days are subject to change as per client need) || Long Term Contract/Permanent || 8 hrs. per week (Tuesday 4hrs + Thursday 4hrs)Responsibilities:Provide on-site and remote technical support to usersResolution of hardware and software issuesConfigure, install, and update operating systems, software, and applications on computers, mobile devices, and printersMonitor and respond to support calls, emails, and messages related to user problems and requests; Ensure compliance with agreed-upon deadlines for incident resolution and request as per SLAPerform onboarding for new usersAsset managementContact with global support areasProvide support to users of the office, laboratory, and distribution centerRequirements:2-to-5 years of experience in the relevant line of workPrevious experience as an on-site and remote support analyst; Basic knowledge of English for communication with global groups; Proficiency in Service Now, SCCM, Auto Pilot, End Point, iPad, and iPhone (iOS in general)Strong problem-solving skills, multitasking ability, and attention to detail; Excellent communication skills and ability to work in a team; Knowledge of the ITIL methodologyTechnical support-related certifications will be a plusImportant for this position:Soft skills include being proactive, empathy, education, and respect for users, as well as communication and working well in a team. Ready to think outside the box, give ideas and share suggestions

About the Company

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Sky System Inc