Amusement Parks, Analysis Skills, Asset Management, Asset Management Software, Behavioral Health, Communication Skills, Community Health, Computer Firmware, Computer Hardware, Customer Relations, Customer Support/Service, Detail Oriented, Digital Media, Distribution Operations, Documentation, Driver's License, Employee Assistance Plan, Establish Priorities, Financial Planning, Hardware Administration, Help Desk, Information Technology & Information Systems, Information/Data Security (InfoSec), Interpersonal Skills, Legal, Licensing Compliance, Maintain Compliance, Management of Information Systems/Technology (MIS), Material Moving, Network Support, Network Systems, Operating Systems, Operational Support, Operations, Operations Management, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Psychiatry and Mental Health, Purchasing/Procurement, Regulatory Reports, Regulatory Requirements, Reimbursement, Research Skills, Service Delivery, Software Administration, Software License Management, Software Licenses, Software Patches, Systems Maintenance, Team Player, Technical Operations, Technical Support, Tuition Fees, Typing, Willing to Travel, Writing Skills
Job Description:
Job Title: IT Deskside Support Specialist
Location: Springfield, Missouri
Department: Information Technology
Employment Type: Full-time
Job Summary:
Join a mission-driven organization where your technical expertise directly supports people and teams making a difference every day. As an IT Deskside Support Specialist, you'll enjoy the opportunity to solve meaningful challenges, work alongside a collaborative and supportive IT team, grow your technical skillset, and make a tangible impact on daily operations. This role is perfect for someone who is customer-focused, detail-oriented, and passionate about delivering excellent service while maintaining strong systems and processes.
In this role, you will provide hands-on and remote technical support to end users while also managing IT assets throughout their lifecycle. You'll oversee hardware and software inventory, ensure compliance with licensing, support deployments, and maintain accurate documentation. Your work will help ensure reliable, secure, and efficient technology operations across the organization.
This position offers…
- Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
- Mileage Reimbursement - Company paid for work functions requiring travel
- Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition
- Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
- Additional Perks & Benefits - Scroll down to bottom of this post to learn more
Key Responsibilities:
- Provide responsive, hands-on and remote technical support to end users, resolving complex hardware and software issues
- Manage and track IT assets, ensuring accurate inventory, lifecycle oversight, and readiness for deployment
- Coordinate hardware and software procurement, setup, and distribution to support operational needs
- Maintain system updates, including firmware patches and configurations, to ensure optimal performance and security
- Monitor and document software licensing to ensure compliance and support audit readiness
- Develop and maintain clear documentation of IT procedures, processes, and asset records
- Support compliance efforts by assisting with audits, reporting, and regulatory requirements
- Oversee secure handling and disposal of electronic media to protect sensitive data
- Collaborate with IT team members and stakeholders to improve processes and technology solutions
- Perform additional duties as assigned
Education and/or Experience Qualifications:
- Minimum of 2 years of experience in IT technical support
- Working knowledge of network systems, PC operating systems, and computer hardware
Additional Qualifications:
- Strong written and verbal communication skills with the ability to explain technical concepts clearly
- Customer-focused mindset with a commitment to delivering excellent service
- Strong analytical and problem-solving abilities
- Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
- Self-motivated, detail-oriented, and organized
- Ability to research and evaluate new technology solutions
- Collaborative team player with strong interpersonal skills
- Understanding of organizational goals and how IT supports them
- Valid driver's license, acceptable driving record, and current auto insurance
Physical Requirements
- Perform sedentary work, including sitting for extended periods with occasional walking or standing
- Occasionally exert up to 10 pounds of force to lift, carry, push, or pull objects
- Perform repetitive motions using hands, fingers, and arms for typing and documentation throughout the work shift
Keywords: IT Support, Help Desk, Deskside Support, Technical Support, Hardware Management, Software Licensing, Asset Management, IT Inventory, End User Support, Network Support
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Brightli is a Smoke and Tobacco Free Workplace.