IT Delivery Manager - Pharmacy Core Retail Systems

5+ years in a leadership role, including IT project management, leading complex cross-functional projects from planning through implementation, resource analysis and allocation, and leading high-performing multidisciplinary software delivery teams. Experience leading system upgrades, release planning, production implementations, stabilization activities, and coordinated change management across multiple teams.

Required Qualifications

• Bachelor’s degree in computer science, Business, or a related analytical field, or equivalent work experience
• 8+ years of IT experience with large-scale enterprise solutions
• 5+ years in a leadership role, including IT project management, leading complex cross-functional projects from planning through implementation, resource analysis and allocation, and leading high-performing multidisciplinary software delivery teams
• 5+ years developing, implementing, enhancing, or supporting enterprise applications using modern architectures, integration patterns, and database technologies
• 5+ years of experience delivering effective technology solutions to complex business challenges
• 5+ years of experience supporting enterprise applications in a 24/7 environment; willingness to engage in extended or off-hours work unexpectedly when critical issues arise
• Strong analytical, problem-solving, decision-making, and conceptual skills
• Ability to communicate clearly and professionally, both verbally and in writing, with all levels of management, technical teams, vendors, and non-technical business partners
• Experience with resource management, team dynamics, team building concepts, associate development, and human resources policies and practices
• Basic financial management and budgeting skills
• High degree of confidentiality, maturity, self-motivation, commitment, integrity, and sound judgment
• Enthusiasm, initiative, pride in work, and commitment to Publix and our Mission

Preferred Qualifications

• 10+ years IT experience developing, maintaining, or supporting large-scale integrated enterprise solutions
• 5+ years of experience developing, configuring, implementing, or supporting high-volume, mission-critical applications within a 24/7 environment
• Experience with pharmacy systems, retail pharmacy workflows, prescription processing, regulatory requirements, or healthcare technology solutions
• Experience with pharmacy management systems, IVR platforms, prescription insurance interfaces, controlled substance prescription monitoring programs, and electronic prescription processes
• Experience managing vendor relationships and product support with third-party healthcare technology or pharmacy software providers
• Experience supporting Oracle databases, Unix or Linux environments, batch processing, middleware, APIs, web services, or application integrations
• Experience leading system upgrades, release planning, production implementations, stabilization activities, and coordinated change management across multiple teams
• Experience delivering solutions that support HIPAA, PHI, SOX, PCI, pharmacy compliance, or other security and regulatory requirements

Publix Technology