Access Control, Analysis Skills, Best Practices, Business Solutions, Business Support, Computer Science, Computer Security, Computer Workstations, Continuous Improvement, Customer Support/Service, Data Recovery, Defense Federal Acquisition Regulations Supplement (DFARS), ERP (Enterprise Resource Planning), Endpoint Security, Firewalls, Hardware Administration, Help Desk, IT Governance, Identify Issues, Incident Response, Information Technology & Information Systems, Internet Security, Laptop PC, Manufacturing, Manufacturing Software, Manufacturing Systems, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Exchange Server Administration, Microsoft Product Family, Mobile Devices, Network Administration/Management, Operational Improvement, Operational Support, Operations Processes, Peripheral Hardware, Phishing, Printers, Problem Solving Skills, Process Development, Process Improvement, Regulatory Compliance, Sarbanes-Oxley Act (SOX), Security Monitoring, Software Administration, Software Patches, System Operations, Systems Administration/Management, Systems Maintenance, Technical Leadership, Technical Operations, Technical Support, Telecommunications, Telecommunications Equipment, Training Program, U.S. National Institute of Standards and Technology (NIST), VPN (Virtual Private Network)
JOB SUMMARY
Lead the organization's operational technology and cybersecurity effectiveness through hands-on
administration, monitoring, support, and continuous improvement of IT systems and processes. Collaborate
across departments to maintain secure, stable, and efficient technology operations while supporting business
systems, compliance initiatives, cybersecurity programs, and end-user support activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
PLANNING:
* Lead implementation and adherence to IT policies, procedures, and cybersecurity standards regulated by
corporate requirements, SOX Compliance, ITAR Compliance, NIST Cybersecurity controls, and CMMC
requirements.
* Assist with evaluation and implementation of operational improvements, cybersecurity enhancements,
and system support processes.
* Support technology lifecycle management, patching initiatives, access reviews, and cybersecurity
awareness efforts.
RESPONSIBILITIES:
* Provide day-to-day operational IT support for users, business systems, infrastructure, and manufacturing
operations.
* Administer and support Microsoft 365, Active Directory, Exchange/O365, endpoint management systems,
user accounts, permissions, and access controls.
* Support ERP systems and ancillary applications including Infor XA (Mapics) and related manufacturing
systems.
* Monitor and maintain cybersecurity tools, endpoint protection systems, MFA platforms, backup solutions,
and security monitoring systems.
* Assist with vulnerability remediation efforts, security investigations, phishing response activities, and
incident response coordination.
* Maintain system availability and operational continuity through proactive monitoring, troubleshooting,
patch management, and issue resolution.
* Lead compliance initiatives related to NIST, CMMC, DFARS, SOX, and ITAR requirements.
* Coordinate with vendors, service providers, and internal departments regarding operational support,
cybersecurity support, system issues, telecommunications, hardware, and software support needs.
* Maintain laptops, workstations, mobile devices, tablets, phones, printers, and peripheral hardware.
* Support IT governance initiatives and participate in corporate IT coordination activities as required.
* Promote continuous improvement through identification of process inefficiencies, operational risks, and
technology enhancement opportunities.
REQUIRED EDUCATION & EXPERIENCE
EDUCATION: 4-year college degree in Information Technology, Cybersecurity, Computer Science, or related field
preferred. Technical degree or equivalent experience required.
EXPERIENCE:
- 3-5 years of IT operations, systems administration, or cybersecurity support experience in a manufacturing
environment preferred.
- Experience supporting Microsoft environments, networking, endpoint management, and cybersecurity
tools.
- Experience supporting compliance frameworks including NIST, CMMC, SOX, DFARS, and ITAR preferred.
- Experience supporting ERP systems and manufacturing business applications preferred.
TECHNICAL SKILLS:
- Microsoft 365 / Exchange administration
- Active Directory and user administration
- Endpoint management and device support
- ERP systems in manufacturing environments
- Knowledge of Infor XA / Mapics preferred
- Firewalls, networking fundamentals, and VPN technologies
- Security monitoring and endpoint protection platforms
- Backup and recovery solutions
- Security awareness and training programs
- Patch management and vulnerability remediation
- General infrastructure and operational support
- Security controls and cybersecurity best practices