Adobe Product Family, Analysis Skills, Apple Macs, Asset Management, Call Centers, Cisco Network Systems, Citrix Product Family, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, English Language, Google Chrome Browser, Health Plan, Help Desk, High School Diploma, Identify Issues, Incident Management, Information Technology & Information Systems, Interpersonal Skills, Knowledge Base, Knowledge Management, Leadership, Metrics, Microsoft Access Database, Microsoft Active Directory, Microsoft Excel, Microsoft Exchange Server, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows System Administration, Microsoft Word, Mobile Devices, Multitasking, Organizational Skills, Painting (Facilities and Maintenance), Printers, Printing, Problem Solving Skills, Process Management, Schedule Development, Service Level Agreement (SLA), ServiceNow, Symantec Endpoint Security, Technical Support, Telephone Skills, Time Management, VPN (Virtual Private Network)