IT Customer Support - Entry
Salary
$64,248.00 - $86,436.00 Annually
Location
Thurston County - Olympia, WA
Job Type
Full Time - Permanent
Job Number
2026-05963
Department
Dept. of Agriculture
Division
Directors Office - Information Technology
Opening Date
07/21/2026
Closing Date
8/4/2026 11:59 PM Pacific
Description
AGRICULTURE - A Cornerstone of Washingtons Economy
The Washington State Department of Agriculture has been serving the state for more than 100 years. Through service, regulation, and advocacy, we keep agriculture viable and vital in Washington State, while protecting consumers, public health, and the environment. We work extensively with farmers and ranchers, but our responsibilities - from ensuring food safety to environmental protection - touch the lives of millions of people locally, nationally, and abroad.
The agency includes 780 employees approximately and grows close to 1,000 employees at the peak of seasonal work. To learn more and view additional openings, please visit our Employment Page.
The Opportunity:
The Information Technology Office exists to enhance business processes by delivering IT solutions to agency-wide employees. The IT Office is staffed under four main groups, to include Service Desk, Application Development, Infrastructure and Systems Management and Security.
This position works within the Information Technology Division's Service Desk Group and primarily provides agency-wide IT support for the agency's critical business systems, computers, mobile devices, connectivity support, telephones, software and hardware.
This position provides agency-wide technical support by applying technical knowledge and skills to evaluate and resolve business applications, databases, telecommunication, and project and operation problems. This position troubleshoots and restores enterprise applications and hardware issues by analyzing, identifying and diagnosing faults and symptoms, and implementing solutions directly with customers. The purpose of this position is to improve customer satisfaction by decreasing end-user learning curves along with improving business productivity through quick resolution of service interruptions and ongoing process improvement. Mission critical programs, such as but not limited to rely on the Service Desk to ensure food safety recalls, grain and commodities shipped through Washington ports, eradication of insect pests, pesticide regulation, and brand inspections for livestock
are operational.
Important Notes
WSDA is recruiting for a full-time permanent IT Customer Support - Entry position within the Directors Office. This position is located in Olympia, Washington. This is a non-represented position.
The base pay offered will take into account internal equity and may vary depending on the preferred candidates job-related knowledge, skills, and experience. The typical starting salary range for this position is: Range 01IT Step A $64,248 - Step L $84,336 annually.
Duties
What to Expect
Some of the various responsibilities within this role:
Analyzes, troubleshoots, resolves, and develops standard operating procedures pertaining to computer and telecom related issues
Applies technical abilities to lead the agency's technology surplus process by utilizing Meraki Mobile Device Manager, Active Boot KillDisk, Active Directory, and the SharePoint computer inventory then coordinating with the Office Services program to ensure data security and inventory is in compliance
Assists with resolving widespread technical issues by recognizing and troubleshooting agencywide system outages pertaining to servers, network, email, or applications
Qualifications
Who should apply?
Professionals with:
An associate degree or higher in Computer Science; Information Technology.
OR
Completion of a two (2) year accredited vocational training program in information technology or related program.
Working experience may be substituted for education year for year
AND
Two (2) years of information technology experience such as:
Demonstrated ability to effectively communicate, independently analyze, and weigh the risks verses benefits in decisions and recommendations.
Demonstrated skill in delivering group presentations and the ability to present complex information in a way that is easily understandable to the audience.
Demonstrated history of successful organization and time management skills.
In addition to the above qualifications, the following desired knowledge, skills, and abilities would make your application more competitive:
Supplemental Information
Employee Benefits
How to apply
You must complete your careers.wa.gov profile and answer the supplemental questions. In addition to completing the online application, and supplemental questions applicants must attach the following documents to their profile to be considered for this position:
By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.
If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or email support@neogov.com.
The initial screening will be solely based on the contents and completeness of your application and the materials submitted. All information may be verified, and documentation may be required. Applications received via e-mail will not be accepted in lieu of applying through the states on-line recruitment system.
WSDA uses a I-9 form(Download PDF reader) to determine Employment Eligibility and Verification, once hired. This document is the authorization of an individual's ability to be hired for employment within the United States. Applicants must be eligible to work in the United States.
Equity at WSDA
The Department of Agriculture recognizes, appreciates, supports, embraces, and respects all cultural identities and backgrounds while we collaborate in authentic ways. We hire amazing people that share in the commitment to our Pro-Equity Anti-Racist (PEAR) strategic plan, our Healthy Environment for All (HEAL) Act implementation plan, and our unique needs and desires for belonging, respect, and inclusion. We value the growth and development of our team members by providing equitable access to resources and opportunities for continuous learning, improvement, and advancement.
We strive to hire, cultivate, and retain a productive and dedicated workforce that reflects the communities we serve while we are committed to a workplace that celebrates our differences and supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws.
Contact Us
Should you have any questions regarding this position or the online application, contact the Human Resource Office at Recruitment@agr.wa.gov.
Prior to a new appointment into the Department of Agriculture, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.
Veterans Preference: Applicants who meet the minimum qualifications and wish to claim Veterans Preference MUST attach a copy of their DD214, or other verification of military service. Please blackout any personally identifiable data such as social security numbers. For additional information on Veterans Preference and guidance on how to determine if you are eligible, click here.
Persons with a disability, who need assistance with their application or need this announcement in an alternative format, may call 664-1960 or toll free (877) 664-1960. TTY users should first call 711 to access the Washington Relay Service.
For more information about the Washington State Department of Agriculture, visit us at www.agr.wa.gov.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
Your preferred name:
02
Your pronoun(s):
03
Are you legally authorized to work in the United States?
04
Will you now or in the future require sponsorship for employment visa status?
05
What was the last new skill you learned or area of knowledge you developed? What difference did it make? Share in your own words (150 words or less, not AI generated).
06
What problems, issues, or barriers have you encountered when helping people access government or other services and what actions have you taken to overcome them? Share in your own words (150 words or less, not AI generated).
07
Please let us know where you learned about this job opportunity.
08
This position will be office based in Olympia, Washington due to the specific nature of the position duties. Are you able to meet this requirement?
09
To be considered for this position you must attach a resume, cover letter, and three professional references. Have you attached or included these documents to your application?
10
Do you have an associate degree or higher in Computer Science; Information Technology OR Completion of a two (2) year accredited vocational training program in information technology or related program?
11
How many years of working information technology experience such as: Consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment. Providing customer or technical support in information technology.
12
Please describe your experience working information technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment or providing customer or technical support in information technology. Please note: answers such as "see attachments" will be considered incomplete. If this question does not apply to you, please type "N/A" in the box below.
13
Do you demonstrate the ability to effectively communicate, independently analyze, and weigh the risks verses benefits in decisions and recommendations?
14
Do you demonstrated skills in delivering group presentations and the ability to present complex information in a way that is easily understandable to the audience?
15
Please describe your experience in delivering group presentations and the ability to present complex information in a way that is easily understandable to the audience. Please note: answers such as "see attachments" will be considered incomplete. If this question does not apply to you, please type "N/A" in the box below.
16
Do you demonstrate successful organization and time management skills?
17
How many years of experience do you providing Tier 1 IT support?
Required Question
Employer State of Washington
Address View Job Posting for Agency Information
View Job Posting for Location, Washington, 98504
Website http://www.careers.wa.gov