IT Coordinator

What you'll do

IT Operations & Support

• Help manage Mitra9’s day-to-day IT systems, accounts, devices, and software platforms 

• Support employees with technical troubleshooting and IT-related requests 

• Build and manage an internal ticket submission/support process 

• Assist with hardware/software setup, access management, and account provisioning 

• Be available and responsive when urgent IT issues arise 

Security & Process Development

• Help build scalable onboarding and offboarding processes 

• Support IT security best practices across systems and users 

• Help create a “right-sized” IT and security structure that can scale with the business 

• Partner with external IT/security vendors, including Our Third-Party IT Company and other IT platforms,

• Help maintain documentation, policies, and system organization 

• Ensure systems remain functional, protected, and cost-effective as the company grows 

Vendor & Leadership Communication

• Serve as the primary day-to-day liaison Our Third-Party IT platforms and MSP

• Be highly communicative and proactive with external partners and internal stakeholders

• Clearly explain technical issues, risks, and recommendations in simple, non-technical terms to leadership

• Help leadership evaluate software, systems, and technology investments

• Manage IT-related purchasing responsibly and obtain leadership approval for technology spend and budget items 

AI & Emerging Technology Initiatives

• Assist with implementation and management of AI platforms and accounts (ChatGPT, Claude, Gemini, etc.) 

• Help develop AI usage best practices for internal teams 

• Explore ways AI tools can improve workflows, productivity, and communication 

• Help the company stay informed on practical and scalable AI solutions

Qualifications

• Recently completed a degree in Information Technology, Cybersecurity, Computer Science, or a related field 

• Strong interest in IT systems, cybersecurity, SaaS tools, and emerging technologies 

• Naturally tech-savvy with strong troubleshooting instincts 

• Strong communication skills and the ability to simplify technical concepts 

• Friendly, approachable, and service-oriented with internal team members 

• Organized, responsive, and comfortable balancing multiple priorities 

• Self-starter who enjoys figuring things out and improving systems 

• Excited by startup environments and helping build processes from the ground up 

• Comfortable working closely with leadership and external vendors

Preferred: 

• Experience with Google Workspace, Microsoft 365, MSPs, & ticketing systems 

• Familiarity with cybersecurity concepts and best practices 

• Experience using or managing AI tools/platforms 

• Previous internship, campus IT, or help desk experience 

• Experience working with outsourced IT or MSP partners