Ready to take your IT career to the next level? SNAP is looking for an experienced, solutions-driven IT Consultant II to join our Mission Support Core team!

What You’ll Do:

• Lead advanced technical support across SNAP office locations

• Tackle complex IT issues and implement smart solutions

• Support infrastructure upgrades, systems integration, and end-user training

️ We’re Looking For:

• A skilled IT professional with strong troubleshooting and communication skills

• Experience with network systems, hardware/software support, and user-focused service

• A proactive team player with a growth mindset

Open until filled.

Applications will be reviewed as they are received.

Starting salary for this position is $23.26-$26.01 per hour DOE

Full range is $23.26-$36.53 per hour

Benefits include medical, dental, life, LTD, PTO and 403(b)

Position Summary: We are seeking a Senior IT Consultant to provide advanced technical support, lead medium-sized IT projects, and serve as a reliable resource for junior team members and customers. This hands-on, customer-focused role involves working across multiple office locations in Spokane, ensuring that IT systems run efficiently and users receive timely, effective support.

Principle Duties and Responsibilities:

• Provide advanced support for Windows systems, Microsoft 365 applications, printers, and basic networking.
• Lead and coordinate small IT projects such as device rollouts, software upgrades, or office technology setups.
• Assist with system administration tasks, including user account management in Active Directory.
• Support and mentor junior IT team members, sharing best practices and assisting with escalated issues.
• Assist with the configuration and support of camera and access control systems.
• Document technical procedures, system configurations, and asset inventory.
• Respond to and resolve service tickets professionally and promptly.
• Travel between local office locations within Spokane as needed.
• Willingness to occasionally work outside of regular business hours and on weekends.
• Within the context of the stated principles job duties, serve as an ambassador of SNAP’s mission and values
• Provide excellent customer service at all times as well as help to grow the customer service culture within the agency
• Completes assigned projects and performs related duties as needed or situation dictates.

Requirements:

Education and Experience

Required: Associate’s degree in information technology or similar fields required. 3–5 years of IT support experience, ideally with exposure to project coordination.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft 365, Windows 10/11, and Active Directory environments.
• Solid understanding of basic networking (TCP/IP, DNS, DHCP).
• Experience supporting end users in a multi-location organization.
• Strong communication, troubleshooting, and organizational skills.
• Familiarity with camera systems and access control technologies.
• Self-motivated, with the ability to take ownership of tasks and see them through.
• Relevant certifications (e.g., A+, Network+, Microsoft) are a plus.
• Must be able to travel to other Spokane offices and lift equipment up to 40 lbs.

Additional Information

• 100% onsite position.
• Hourly position with a schedule primarily during business hours; occasional evening/weekend work may be required.
• Mileage reimbursement available for inter-office travel.
• Support Salesforce user management and perform basic troubleshooting for end users.

Work Environment/Physical Activities:

Work is conducted in an office environment, which can be highly stressful at times.  Nature of this position involves working with a variety of staff to provide mission support