IT Business Systems Manager

Are you ‘bread’ for success?

Come make $ dough $ with us!

Franz Family Bakery was founded in 1906 in the Pacific Northwest and has become one of country’s most successful bakeries. We produce a variety of baked products, marketed under a wide range of premium labels, all made with quality ingredients and a superior baking process. We employ over 4,000 employees and distribute our products in Alaska, Idaho, California, Utah, Montana, Oregon, and Washington.

Take your career to the next level and join our exciting team. Franz offers employees excellent benefits including:

• Competitive Salary
  • $129,500.00 - $132,000.00
• Comprehensive Benefit Package (Medical, Dental, Vision, Life)
  • 100% paid employer premiums for employee and all eligible dependents 
• Profit Sharing Retirement Plan & 401K
• Generous Paid Time Off and Holidays
• Learning and Development (including funding for approved industry courses and certifications)
• Cell Phone Allowance
• Company Expense Allowance

Primary Duties and Responsibilities: 

• System Ownership (ERP & Core Systems)
  • Own the administration, configuration, and continuous improvement of Microsoft Dynamics 365 Business Central and assigned systems.
  • Ensure systems remain stable, performant, and aligned with business needs.
  • Maintain system standards, configurations, and documentation.
• Operational Stability & Support
  • Own day-to-day system operations, including:
    • Monitoring system health, integrations, and job execution
    • Identifying, triaging, and resolving issues across ERP, EDI, and data environments
  • Ensure timely resolution of system and data-related issues to minimize business disruption.
  • Manage system support activities and escalations within the assigned domain.
• ERP Delivery & Release Management
  • Lead system delivery activities including:
    • Configuration changes
    • Testing support (unit testing and UAT coordination)
    • Deployment validation and post-release stabilization
  • Ensure all system changes are tested, validated, and aligned to business requirements.
  • Support change management processes and release governance.
• Integration & Data Management
  • Develop, maintain, and support system integrations including:
    • EDI platforms (Cleo Harmony, Lanham EDI.
    • Middleware, APIs, and data exchange framework.
  • Ensure accuracy, reliability, and integrity of data across systems.
  • Troubleshoot and resolve data flow, synchronization, and integration issues.
• Business Process Implementation (System Enablement)
  • Partner with Business Analysis to implement approved business processes within system configurations.
  • Translate validated requirements and To-Be process designs into scalable system solutions.
  • Identify and resolve gaps between system capabilities and defined business processes.
  • Note: This role supports process implementation but does not own business process design or governance.
• Supervisory Responsibilities
  • Manage data analysts day to day duties and responsibilities.
  • Performance manage to company standards.
• Collaboration with Business Analysis
  • Work closely with Business Analysts to:
    • Understand requirements and functional designs
    • Ensure system configurations align with defined To-Be processes
    • Support testing and validation activities.
  • Provide technical insight to support feasibility, scalability, and system design decisions.
• Continuous Improvement
  • Identify opportunities to improve system efficiency, automation, and usability.
  • Reduce manual processes and operational overhead through system enhancements.
  • Support ongoing system optimization and technical debt reduction.
• Technical Development & Optimization
  • Design and optimize SQL Server objects including:
    • Queries, stored procedures, and performance tuning
  • Support development and customization efforts using Visual Studio and extension frameworks.
  • Contribute to system enhancements involving automation, integrations, and reporting.
  • Team & Vendor Coordination
• Coordinate with technical resources, business stakeholders, and external partners.
• Provide guidance and direction on system-related activities within assigned domain.
• Support vendor engagements related to ERP, EDI, and system integrations.

Preferred Education/Experience

• Degree in Information Technology preferred or equivalent experience.
• Experience in manufacturing, distribution, or supply chain environments.
• Experience supporting ERP implementations or major system upgrades.
• Familiarity with Microsoft Power Platform. (Power Automate, Power BI, Power Apps)
• Knowledge of DevOps or release management practices.
• Experience supporting data warehouse or reporting solutions.
• 2+ years in a supervisory, team-lead, or project management role.

Critical Skills and Expertise

• Operational Ownership
• Process Enablement (System-Focused)
• Performs complex tasks typically following established processes.
• Comprehensive knowledge Enterprise Computing concepts and principles.
• Ability to drive strategic direction, navigating complex tasks and priorities.
• Customer service oriented with a problem-solving attitude.
• Technical problem solving including hands-on technical troubleshooting capabilities during stressful conditions.
• Ability to work independently under minimal supervision.
• Exceptional attention to detail, critical thinking, and problem-solving capabilities.
• Strong interpersonal skills and technical background to support non-technical individuals with complex technical issues.
• Ability to effectively project manage, including but not limited to organize work, establish priorities, meet established deadlines, and follow up on assignments with minimum direction.
• Ability to establish and maintain effective cross-functional collaboration and working relationships with employees, division and dept. heads, public/private sector contacts, and County Administration.
• Ability to clearly communicate information both verbally and in writing.
• Extensive knowledge of the methods, tools, and techniques applied to diverse IT Support in complex multi-platform networked environments.
• Extensive knowledge of various current technologies relevant to existing applications, systems and/or upcoming installations, e.g., Cloud Services, Cyber Security Tools, Virtualization, Voice/Data Networking, Device Management, and server technologies.
• Skill in reading and interpreting technical and trade journals, industry specific periodicals, product/manufacturer specifications, and related technical information and data.
• Ability to analyze, implement, maintain, and repair new technological software and programs
• Ability to evaluate, diagnose and develop solutions to potential and real operational and system deficiencies to ensure continued and non-disrupted services.
• Ability to write routine reports and correspondence.
• Speak effectively before groups of customers or employees of organization.
• Uphold and integrate Company’s Core Values
• Other duties as assigned.