IT Business Systems Analyst-Level 3 - #26-18533

Duration: 12 months 

Position Summary

Support enterprise portal and IT service management (ITSM) products and enhancements by planning and executing change management, communication, engagement, readiness, and training activities. Partner with product teams, stakeholders, and Corporate Marketing & Communications to help employees understand upcoming changes, drive adoption, and improve user experience.
Analyzes business process and practices in an effort to focus the design and implementation of information technology solutions that meet customer needs and business initiatives. Applies advanced analytical skills within the functional area. Requires specialized depth and/or breadth of expertise. Interprets internal or external business issues and recommends best practices. Solves complex problems and takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations. May lead functional teams or projects. Is recognized as an expert in their own area within the organization.

Education

• Bachelor's degree in a related field (such as Computer Science, Information Systems, or Business Administration) required.

Relevant Experience

• 11-15 years of experience as a Business Systems Analyst with expertise in IT budgeting, forecasting, and financial analysis.

Responsibilities

• Establishes and manages effective customer relationships with users of business, financial, and operations systems, as well as technical team members.
• Uses knowledge of business processes to identify interdependencies and functional gaps, ensuring alignment with IT and business strategies.
• Acts as a lead in the application testing process, documentation updates, and process improvement initiatives.
• Demonstrates a strong familiarity with business processes in their area of business focus, ensures compliance with technology standards, and provides strategic recommendations for system enhancements.

Additional Job Details:

Key Responsibilities

• Partner with product teams and stakeholders to understand upcoming releases, change impacts, readiness needs, and user experience considerations.
• Conduct change impact assessments and stakeholder analyses to identify affected audiences, risks, and communication requirements.
• Develop and execute communication, engagement, and readiness plans using ADKAR change management principles.
• Create communication and training materials, including announcements, FAQs, job aids, training guides, and leadership updates.
• Coordinate change management activities across multiple initiatives and track deliverables using Jira.
• Collaborate with Corporate Marketing & Communications to align messaging with enterprise standards and approval processes.
• Build relationships with business stakeholders, leaders, champions, and subject matter experts to support adoption efforts.
• Collect and analyze adoption metrics, user feedback, and sentiment data to evaluate communication effectiveness and identify improvement opportunities.
• Prepare status updates and recommendations for product teams and leadership.
• Utilize approved AI tools to improve productivity, content quality, and analysis while ensuring compliance with enterprise standards.
• Maintain communication plans, stakeholder analyses, training materials, and project documentation.

Required Qualifications

• Bachelor's degree in Communications, Business, Organizational Development, Information Technology, or related field; or equivalent experience.
• 2–4 years of experience in change management, communications, project coordination, or a related role supporting technology initiatives.
• Experience developing and executing communication and change management activities for enterprise audiences.
• Working knowledge of organizational change management methodologies, including ADKAR.
• Strong written and verbal communication skills with the ability to translate complex information into clear, actionable messages.
• Strong stakeholder engagement, collaboration, and organizational skills.
• Ability to manage multiple priorities, deadlines, and deliverables.
• Proficiency with Microsoft 365 applications, including Word, PowerPoint, Excel, Teams, and SharePoint.
• Experience using Jira or similar work management tools.
• Experience using generative AI tools to improve productivity and content quality.

Preferred Qualifications

• Experience supporting enterprise technology rollouts, digital products, or IT service initiatives.
• Familiarity with ServiceNow, ITSM practices, or enterprise portals.
• Experience developing training materials, job aids, FAQs, and readiness content.
• Experience using adoption metrics and user feedback to improve communication effectiveness.

What We Offer

• A collaborative and supportive work environment.
• The opportunity to contribute to enterprise-wide adoption of important digital products and services.
• Exposure to high-impact transformation efforts and cross-functional teams.
• Professional growth opportunities within an innovative and dynamic IT organization.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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