IT Business Systems Analyst

Kforce has a client in Juno Beach, FL, that is seeking a highly skilled technical-minded Senior IT Business Systems Analyst to provide comprehensive services and support for our Corporate Business Units (CBUs) line of business applications. I.E. front and backend.

Summary:

This person will be responsible for acknowledging, evaluating, and resolving service tickets within SLA agreements. The IT Systems Analyst must have exemplary problem-solving skills needed to evaluate root cause issues and solve complex functional configuration and technical system issues. The role will interface with business users requiring excellent communication relationship management and time management skills. It is preferred that candidates have a working knowledge with Service Now.

Key Responsibilities:

• Serve as the primary liaison between CBUs and IT, facilitating communication and support. • Support key applications, working with vendors and the business. • Provide first-tier functional and technical support to end users. • Execute SQL scripts for data management and troubleshooting. • Understand and analyze applications and environment logs. • Administer Windows servers and support on-premises Windows and RE Linux-based applications. • Assist with cloud solutions maintenance and migrations. • Analyze business processes and identify technology opportunities to reduce operational and licensing costs. • Design and implement IT solutions to meet customer needs and business goals. • Establish and manage effective customer relationships with system users and other IT technical team members. • Apply advanced analytical skills to decompose work into manageable value-based units. • Respond to requests, identify conflicts, and make recommendations. • Devise or modify procedures to solve complex problems.