IT Bench Technician

About Us:

Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.   

About the Role

We are seeking a skilled and detail-oriented On-Site Bench Technician to join our technical support team. The Bench Technician will be primarily responsible for receiving, managing the inventory of, configuring, and shipping client hardware orders.  They will also occasionally spend time diagnosing, repairing, and maintaining various types of computer hardware and other electronic devices. This position requires strong technical expertise, problem-solving skills, and the ability to work efficiently and independently in a fast-paced environment. 

Location: Las Vegas, NV 
Schedule: Monday – Friday 8:00 am – 5:00 pm pacific 
Hourly Rate: $21 - $24 per hour
Benefits: 

• Health, dental, and vision insurance 
• 401K + employer match 
• Paid time off and holidays 
• Opportunities for career growth and development 
• Formal and structured mentorship 
• Training and certification support 

Responsibilities:

• Provide exceptional customer service in person, over the phone, and in writing to a variety of external and internal customers. 
• Communicate clearly about the status of configurations or repairs and provide realistic timelines for job completion. 
• Maintain a positive, can-do attitude – especially when things get busy 
• Utilize Autotask ticketing system to prioritize, track and document all work. 
• Follow documented processes to configure various types of hardware to specifications required 
• Provide computer support; including software and hardware troubleshooting, configuration and installation. 
• Perform routine maintenance and upgrades on computer systems, including hardware and software updates. 
• Use diagnostic tools properly to determine issues with hardware and software 
• Diagnose, troubleshoot, and repair hardware issues on devices such as desktops, laptops, etc. 
• Conduct component-level repairs and replacements, such as motherboards, hard drives, power supplies, and memory. 
• Test and install operating systems, drivers, and software as needed. 
• Remotely access computer hardware and software to assist team members with troubleshooting issues 
• Stay current with new technologies and advancements in hardware and software. 
• Receive shipments and QA shipment manifests to confirm order items and quantities are correct. 
• Inventory assets and ensure accurate entry of inventory in asset management system in order to maintain correct inventory quantities.   
• Pack and prepare shipments for delivery 
• Be reliable and detail oriented 
• Follow up on all assigned open service tickets to ensure timely and effective resolution of issues. 
• Maintain accurate documentation of work done -- configurations completed, repairs, diagnostic tests, and parts used. 
• Sort, inventory, package, and prepare recyclable electronic waste for shipment 
• Ensure a clean, safe, and organized workspace is maintained. 
• Provide onsite support related to equipment installation when needed.

Qualifications: 

• EXPERIENCE: Minimum of 2 years of experience in computer hardware repair or a related technical role. 
• EDUCATION: A high school diploma or GED is required; some college coursework in IT or relevant technical certifications (CompTIA A+) are preferred. 
• Strong knowledge of hardware components, troubleshooting techniques, and electronic repair processes. 
• Exposure to a wide range of operating systems, including Windows, macOS, and UNIX. 
• Familiarity with common diagnostic tools and equipment for testing and repairing hardware. 
• Excellent problem-solving skills and the ability to work independently or as part of a team. 
• Strong customer service skills with the ability to communicate technical concepts clearly. 
• Valid driver’s license and reliable transportation for traveling to our office. 
• Ability to lift and carry heavy equipment (up to 50 lbs). 

Why Join EO?
At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.   
  
We are aligned through our core values and seek employees that embody these:  

• Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.   
• CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.   
• Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.  
• Efficiency – we maximize output and minimize wasted time, effort, and resources.  
• Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.   
• Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.   
• Merit – we recognize and reward talent, hard work, and the pursuit of excellence.   

Inclusion & Equal Opportunity Employment  
Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.  

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