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IT Bench Technician & Customer Service Representative

BEYOND IT SUPPORT LLC

Bradenton, FL

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JOB DETAILS
SKILLS
Billing, Communication Skills, CompTIA A+, CompTIA Network+, Computer Hardware, Computer Software, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Recovery, Desktop PC, Detail Oriented, Diagnostics Solutions/Software, Equipment Maintenance/Repair, Hardware Repair, Hardware Upgrades, Health Insurance, High School Diploma, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Mac Operating System, Malware, Microsoft Windows Operating System, Multitasking, Organizational Skills, Peripheral Hardware, Problem Solving Skills, Product Pricing, Retail, Sales, Software Upgrades, Systems Administration/Management, Technical Support, Testing, Viruses
LOCATION
Bradenton, FL
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Company car
  • Employee discounts
  • Health insurance
  • Paid time off

Job Description

Weare seeking a reliable and tech-savvy individual to join our team as an IT Bench Technician and Customer Service Representative. This dual-role position involves diagnosing and repairing computer hardware and software issues (bench tech work) as well as assisting customers with inquiries, service updates, and technical support both in-person and over the phone. 


IT Bench Technician Duties (60%):


  • Diagnose, troubleshoot, and repair desktops, laptops, tablets, and peripheral devices.

  • Install and configure operating systems, software applications, and hardware upgrades.

  • Perform virus/malware removal and data recovery.

  • Conduct routine maintenance and testing of equipment.

  • Document all repairs, parts used, and services performed.

  • Maintain a clean and organized workbench and inventory of parts/tools.

Customer Service Representative Duties (40%):


  • Greet and assist customers in-store and via phone/email with professionalism and courtesy.

  • Provide updates on repair status and estimated completion times.

  • Help customers with basic tech questions, service pricing, and product recommendations.

  • Open and close service tickets using ticketing software or CRM systems.

  • Handle basic billing and point-of-sale transactions.

  • Escalate complex issues to senior technicians or supervisors as needed.

Qualifications:


  • High school diploma or equivalent required; IT certifications (e.g., CompTIA A+, Network+) preferred.

  • 1–2 years of experience in IT support, computer repair, or customer service.

  • Strong knowledge of Windows and macOS operating systems.

  • Familiarity with networking basics, virus removal tools, and diagnostic software.

  • Excellent communication and interpersonal skills.

  • Ability to multitask and work in a fast-paced environment.

  • Strong attention to detail and problem-solving abilities.

Working Conditions:


  • Primarily in a retail or workshop environment.

  • Some lifting of equipment up to 40 lbs may be required.

Benefits (if applicable):


  • Competitive hourly wage or salary.

  • Health, dental, and vision insurance.

  • Paid time off and holidays.

  • Employee discounts on products and services.

  • Opportunities for professional growth and certification.


About the Company

B

BEYOND IT SUPPORT LLC

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