IT Asset & Desktop Deployment Technician (SCCM | ServiceNow | Device Lifecycle)

Previous experience in operations, logistics, manufacturing, warehouse, shipping receiving, inventory management, retail, customer service, technical support, or similar environments is beneficial but not required. Our client, a IT Services and Consulting company, is looking for a IT Asset & Desktop Deployment Technician (SCCM | ServiceNow | Device Lifecycle) for their East Moline, IL location.

Our client, a IT Services and Consulting company, is looking for a IT Asset & Desktop Deployment Technician (SCCM | ServiceNow | Device Lifecycle) for their East Moline, IL location.
 
Responsibilities:

• The Configuration Center Operations Technician supports day to day operational activities related to the movement, preparation, tracking, and fulfillment of equipment and assets. This role works across multiple areas of the operation and is responsible for maintaining quality, accuracy, safety, and customer service standards.
• Success in this role is driven by reliability, attention to detail, accountability, adaptability, and a willingness to learn. Training is provided for required processes, systems, and job responsibilities.
• Support operational activities involving receiving, inventory management, equipment preparation, asset handling, packaging, shipping, fulfillment, and related business processes.
• Utilize business systems, standard workplace technology, tools, and equipment to complete assigned work.
• Follow established procedures while maintaining quality, safety, inventory accuracy, and documentation requirements.
• Learn and perform responsibilities across multiple work areas while supporting changing business needs and team priorities.
• Collaborate with team members and business partners to meet operational objectives and customer expectations.

 
Requirements:

• 5–8 years in IT depot operations, desktop support, configuration center, or IT asset management.
• Experience supporting enterprise device deployment and lifecycle management.

Preferred Background

• Enterprise IT Support
• IT Asset Management
• Desktop Engineering
• Depot/Configuration Center Operations
• Device Logistics & Inventory
• Managed Services (Cognizant, TCS, HCL, Wipro, Infosys, DXC, etc.)
• Hands-on experience in Depot Management/Configuration Center operations.
• Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).
• Working experience with Microsoft ecosystem and device management tools
• Reliable, dependable, and self motivated.
• Strong attention to detail and organizational skills.
• Ability to learn new processes, systems, and responsibilities.
• Ability to work independently and as part of a team.
• Basic computer skills.
• Strong communication and problem solving abilities.
• Previous experience in operations, logistics, manufacturing, warehouse, shipping receiving, inventory management, retail, customer service, technical support, or similar environments is beneficial but not required.

Physical Requirements:

• Ability to lift, move, and transport equipment up to 50 pounds.
• Ability to safely use basic hand tools and equipment as required.
• Ability to stand, walk, bend, reach, and perform physical tasks throughout the workday.
• Ability to work safely in operational, warehouse, and office environments.

Skills:                                          

• Category                                      Name                                            Required       Importance     
• DWP Core Infra Services               Desktop Management - SCCM       Yes                1                                
• DWP Support Services                  EndUser Tool-Desktop Analytics   Yes                1                                
• Identity and Access Management   Microsoft Office 365 Idaas             Yes                1                                
• ServiceNow_CG                           ServiceNowITAM                         Yes                1                                                                                                                                        
• 5–8 years in IT depot operations, desktop support, configuration center, or IT asset management.
• Experience supporting enterprise device deployment and lifecycle management.

Preferred Background

• Enterprise IT Support
• IT Asset Management
• Desktop Engineering
• Depot/Configuration Center Operations
• Device Logistics & Inventory
• Managed Services (Cognizant, TCS, HCL, Wipro, Infosys, DXC, etc.)

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities