IT Applications - IT Business Analyst

Our Business Analysts serve as critical liaisons between business stakeholders and IT, supporting enterprise ERP (Dynamics 365 and AX2012), reporting platforms (Power BI) and EDI. This role is responsible for gathering requirements, optimizing business processes, supporting system enhancements, and delivering actionable insights through data analytics and reporting.

The ideal candidate combines strong functional knowledge of D365/AX2012 with data analysis expertise and a structured, compliance-aligned approach to documentation and change management.

People Relationships and Leadership:Reports to Manager, Business AnalysisCollaborates closely with IT leadership, developers, data teams, and business stakeholders

SUMMARY

Focusing on supporting ERP systems (primarily Microsoft AX 2012 and D365) and supporting production, provides business analysis, meeting facilitation, training, and implementation of companywide business applications. Identifies opportunities to improve business processes and to use technology to improve revenue, reduce costs, improve productivity, and increase customer service. Responsible for break / fix and application enhancement support. Acts as the project core team member for future D365 implementations.

RESPONSIBILITIES

Acts as IT Business Analyst as assigned by management for key business system initiatives, projects, and implementations.Partner with business units (Finance, Operations, Supply Chain, Manufacturing) to gather, document, and validate business requirementsTranslate business needs into functional specifications for D365, AX2012, and reporting solutionsCreate documentation (requirements, process flows, SOPs) aligned to SOX/CMMC controls, where applicableFacilitate workshops, stakeholder interviews, and requirement/solution design sessionsProvide functional support across D365 Finance & Operations and legacy AX2012 environmentsAnalyze system performance, troubleshoot issues, and coordinate with technical teams for resolutionSupport system configurations, testing (UAT), and deployment activitiesAssist in data validation, user account provisioning and patch testingMonitor and recommend improvements to improve system efficiency and user experienceIdentify opportunities for automation and process improvement across ERP workflowsSupport continuous improvement initiatives and digital transformation effortsDocument "current state" vs "future state" processes with clear gap analysis for system enhacementsDevelop and execute test plans, test cases, and regression testingSupport User Acceptance Testing (UAT) cycles and defect trackingParticipate in change management processes, including impact assessments and release documentationSupport audit requests with structured documentation and traceabilityMaintain data governance standards and reporting controlsWorks on special projects and performs other duties as required

REQUIRED EXPERIENCE

Bachelor's degree in information systems, business administration or related field; experience and technology certifications may be substituted for education3-5+ years of experience as a Business Analyst supporting ERP systemsStrong experience with requirements gathering and documentationProficiency in SQL and/or data analysis tools, preferredHands-on experience with:

Microsoft Dynamics 365 (Finance & Operations preferred)AX2012 (legacy support and data analysis)Power BI (report design, DAX, data modeling)EDI/SPS Commerce Fulfillment Center (file types 850, 810 and 856)

Excellent client relation, verbal, written and interpersonal skillsAbility to identify priorities and manage multiple tasks at one timeMust be comfortable interacting with all levels of company and customer organizationsSelf-starter with ability to work independently and in team settings

SKILLS

Excellent interpersonal, communication, and leadership skillsStrong analytical, problem-solving and conflict resolution abilitiesAbility to translate technical concepts into business-friendly languageDetail-oriented with a focus on defensible, structure documentationAbility to manage multiple priorities in a fast-paced environmentProven ability to work with geographically separated resources