IT APPLICATIONS ADMINISTRATOR - BOND POSITION

IT APPLICATIONS ADMINISTRATOR - 2190 - BOND POSITION

GRADE - 118

PAY RANGE - HOURLY/SALARY - $70,440.30 - $79,281.18 DOE - plus a comprehensive benefits package

The City of Manchester NH is seeking to fill an IT Applications Administrator to coordinate the development, deployment and supporting of business software applications to meet business objectives, with a focus on the ongoing deployment of the City's Tyler ERP-based enterprise software suite of applications.

GENERAL STATEMENT OF DUTIES:

Designs information technology systems and develops specifications for design, implementation, and support of computer software; maintains and enhances computer software systems; performs related work as required.

DISTINGUISHING FEATURES OF THE CLASS:

The principal function of an employee in this class is to coordinate the development, deployment, and support of business software applications to meet business objectives. “Develop” means to analyze needs, determine best approach, design/program new applications, configure vendor-supplied applications, and provide post-deployment support and maintenance. The work is performed under the supervision and direction of the Systems Development Manager but with considerable leeway is granted for the exercise of independent judgement and initiative. Supervision is exercised over the work of employees in the class of Applications Developer and IT Applications Administrator. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with other information technology personnel, other City employees, technical vendors, and the public. The principal duties of this class are performed in a general office environment.

EXAMPLES OF ESSENTIAL WORK:

• Applies expert systems analysis and design techniques to complex system development in a broad or specialized design area and/or resolves unique or unyielding problems in existing systems by applying new technology;
• Designs and monitors necessary testing and implementation plans;
• Coordinates and supervises the work of other Applications Developers and IT Applications Administrators, including prioritizing work, providing technical advice, and reviewing completed work for correctness and compliance with all applicable standards, and works with all City Information Technology staff and business software users.
• Writes, tests, debugs, and implements new computer software;
• Coordinates employee user-training activities;
• Provides the primary application software development efforts and expertise for custom applications, customized interfaces, and SQL database development/querying/reporting, for various City department application and functional needs;
• Analyzes data and provides custom reports;
• Identifies problems and specific issues in assigned area and prepares overall project recommendations from an information technology standpoint, including feasible advancements in technology;
• Applies appropriate application development procedures and detailed knowledge of pertinent subject matter in an assigned programming area;
• Designs, writes software, and tests computer applications and related software systems;
• Designs and deploys computer applications as assigned, interacting with users or based on supervisor direction;
• Tests application components to meet system design requirements;
• Provides technical support on application software systems and related business issues to City Department personnel;
• Acts as technical liaison/advocate for City users to third-party software vendors;
• Recognizes probable interactions of related software systems with assigned projects and is familiar with current computing systems, software environments, infrastructure, and equipment currently in use by the City;
• Solves conventional programming and development problems;
• Participates in system design and testing for new or modified systems in coordination with other Applications Developers;
• Analyzes potential software solutions and assists with implementation of new software;
• Performs troubleshooting, file recovery, and debugging as needed;
• Coordinates project activities with other City personnel involved in information services activities;
• Participates in training programs;
• Prepares progress reports and other documents to conform with assigned procedures;
• Provides guidance and demonstrations to new employees in similar positions;
• Keeps supervisors informed of work progress, issues, and potential solutions;
• Attends meetings and training to stay current on relevant practices and developments;
• Responds to citizen inquiries courteously and promptly;
• Coordinates regularly with others to enhance interdepartmental efficiency; and
• Performs additional duties as required by the classification.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES:

• Thorough knowledge of the operation of centralized and micro-computer equipment and software;
• Thorough knowledge of assigned system and application needs, including user requirements, priorities, and interests;
• Thorough knowledge of City computing resources and related networks, and policies;
• Thorough knowledge of computer application design and programming practices and procedures;
• Thorough knowledge of software development environments, tools, languages, and resources used by the City;
• Thorough knowledge of information technology practices, procedures, trends, and principles;
• Thorough knowledge of application software troubleshooting principles and practices;
• Thorough knowledge of computer equipment application software and operating systems;
• Thorough knowledge of information technology system concepts;
• Thorough knowledge of Structured Query Language (SQL) and database management systems (DBMS) capabilities, terminology, design, usage, and querying;
• Through knowledge of computing and application architecture methodologies (including but not limited to web-based, fat client, client-server, n-tier design);
• Substantial knowledge of project management principles and techniques;
• Substantial knowledge of extensible markup language (XML), hypertext markup language (HTML), and scripting languages;
• Ability to analyze and comprehend various administrative and business operations and to apply computer technology to those operations;
• Ability to understand various integrated development environments, programming languages, algorithms, and techniques;
• Ability to provide expertise on application software, computer languages, and operating systems;
• Ability to establish and maintain effective working relationships with associates, City employees, and outside vendors;
• Ability to understand and adapt to different governmental business activities easily;
• Ability to analyze and understand user needs underlying assigned system development requests;
• Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language;
• Ability to understand and follow oral and/or written policies, procedures and instructions;
• Ability to prepare and present accurate and reliable reports containing findings and recommendations;
• Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;
• Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
• Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;
• Integrity, ingenuity, and inventiveness in the performance of assigned tasks.

ACCEPTABLE EXPERIENCE AND TRAINING:

• Bachelor’s Degree in Computer Science or related field; and
• Six or more years of experience in designing, deploying, and supporting business software applications; or
• Any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work.

REQUIRED SPECIAL QUALIFICATIONS:

• None.

ADDITIONAL SPECIAL QUALIFICATIONS:

• Experience with ERP system application configuration and migration from legacy software
• Experience with ERP system application security management
• Experience with ERP system workflow development and associated user/process automation
• Experience with ERP system interfacing to other (non-ERP) applications and operational tasks
• Experience developing SQL queries and SSRS reports
• Experience with programming/scripting including MS Office

ESSENTIAL PHYSICAL ABILITIES:

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively;
• Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to review a wide variety of materials in electronic or hardcopy form;
• Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to access computer program information and to operate related equipment;
• Sufficient strength and endurance, with or without reasonable accommodation to lift, carry and move objects, through a full range of motion, up to 10 pounds occasionally, 5 pounds frequently and 2 pounds consistently;
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to transport assigned equipment as necessary to perform timely computer program review and troubleshooting procedures, and to function within the general office environment.