Analysis Skills, Citrix Product Family, Communication Skills, CompTIA Network+, CompTIA Security+, Configuration Management, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop Environments, Desktop Virtualization, Documentation, Endpoint Security, Failover, Firewall Appliances, Firewalls, Help Desk, Identify Issues, Information Technology & Information Systems, Insurance, Licensing, Local Area Network (LAN), Maintenance - Appliances, Microsoft Exchange Server, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Multitasking, NAT (Network Address Translation), Network Switching, On Call, Presentation/Verbal Skills, SonicWALL, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Testing, Time Management, VLAN (Virtual Local Area Network), VMWare, VPN (Virtual Private Network), VoIP (Voice over IP), Wide Area Network (WAN), Writing Skills