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IT Analyst

Iconma

Charlotte, NC

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JOB DETAILS
SALARY
$61.23–$66.23 Per Hour
SKILLS
American National Standards Institute (ANSI), Analysis Skills, Application Programming Interface (API), Billing, Channel Support, Communication Skills, Computer Science, Continuous Improvement, Data Formats, Detail Oriented, Develop and Maintain Customers, Distribution Services, Documentation, EDIFACT (Electronic Data Interchange For Administration Commerce and Transport), ERP (Enterprise Resource Planning), Electronic Data Interchange (EDI), Failure Analysis, Forecasting, GSM (Global System for Mobile Communications), Health Plan, High Availability, IBM Product Family, Identify Issues, Information Technology & Information Systems, Manufacturing, Manufacturing Systems, Middleware, Multitasking, Onboarding, Operational Support, Performance Analysis, Problem Solving Skills, Purchasing/Procurement, Reconciliation, SAP, SAP ECC (fka SAP R/3 and SAP ERP), Supply Chain, Team Player, Technical Support, Telecommunications, Testing, Time Management, Transaction Processing/Management, Validation Testing, XML (EXtensible Markup Language)
LOCATION
Charlotte, NC
POSTED
2 days ago
Our Client, a Business Manufacturing and Supply company, is looking for an IT Analyst for their Charlotte, NC/ Corning, NY/Remote location.
 
Responsibilities:
  • EDI Operations Support
  • Support day-to-day EDI operations across Client SAP ECC EDI environment
  • Monitor EDI transaction activity and help ensure reliable processing, high availability, and timely issue resolution
  • Support the IBM Sterling environment in coordination with internal IT teams, service providers, and relevant partners
  • Enter and track requests related to IBM Sterling support and services
  • Help monitor service performance, incidents, and resolution progress with vendors and support teams
  • Assist with maintenance of EDI workflows, transaction visibility, and operational documentation
  • Support adherence to EDI standards, including ANSI X12 and EDIFACT where required
  • Partner with commercial, and integration teams to support accurate data flow between backend systems and EDI interfaces
  • Trading Partner and Process Support
  • Support onboarding and maintenance of customer and supplier trading partners
  • Help coordinate testing, validation, and implementation of new or updated EDI connections
  • Assist in resolving transaction exceptions involving orders, forecasts, ASNs, invoicing, and procurement-related messages
  • Work with Commercial, Supply Chain, and GSM stakeholders to understand operational issues and support resolution
  • Help translate business needs into functional support requirements and coordinate with technical teams as needed
 
Requirements:
  • Bachelor’s degree in Information Technology, Computer Science, Supply Chain, Business, or a related field (minimum)
  • 3 years of hands-on EDI experience (minimum required) 5+ years (preferred), preferably in manufacturing, or supply chain intensive environments
  • Experience supporting EDI transactions and integrations for telecommunications business partners preferred
  • Experience supporting order, shipping, invoicing, and procurement processes
  • Ability to collaborate effectively across business and IT teams
  • Experience with IBM Sterling VAN preferred
  • Familiarity with ERP systems used in manufacturing and distribution, specifically, hands-on experience with SAP
  • Technical Skills
  • Strong understanding of EDI standards, especially ANSI X12; EDIFACT
  • Familiarity with integration concepts and data exchange formats, including XML, flat files, APIs, middleware, and backend system interfaces
  • Experience supporting transaction sets such as 850, 855, 810, 824, 852, 856, 861, 754, 940, 944, 846, 945, and 947
  • Experience with mapping validation, testing, and transaction troubleshooting
  • Ability to analyze transaction failures, identify patterns, and support issue resolution
  • Ability to define mapping logic and generate pseudocode for EDI mapping implementation
  • Soft Skills
  • Strong analytical and troubleshooting skills
  • Detail-oriented with a strong focus on operational accuracy
  • Clear communication skills and ability to work effectively with business and technical stakeholders
  • Strong team orientation and willingness to coordinate across functions
  • Ability to manage multiple priorities in a fast-paced support environment
  • Continuous improvement mindset with a focus on reliable operations
  • Success Indicators
  • Reliable EDI transaction processing with minimal disruption
  • Timely identification and resolution of EDI issues and exceptions
  • Effective support for trading partner onboarding and maintenance
  • Strong working relationships with Commercial, Supply Chain, GSM, and IT teams
  • Improved transaction visibility, reduced manual intervention, and stronger operational discipline
  • Consistent support of EDI enhancements aligned with business needs
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/