IT Administrator

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Summary

Supports all aspects of IT infrastructure for the Hays Manufacturing Plant including network (LAN/WAN) VoIP, VPN, WiFi), servers, desktop PCs, laptops and tablets, phones, printers, scanners, security cameras, network cabling and other hardware to ensure maximum user up-time. Ensures service availability and performance while protecting against unauthorized access and malicious threats.

Essential Duties and Responsibilities

• Provides technical expertise and support to manufacturing groups including Quality, Production, Engineering and Admin to improve information system processes, efficiency and productivity. Recommends system upgrades to management for continuous process improvement and automated solutions for manual processes. Recommends software and hardware upgrades to technology for communications (telephone, VoIP, etc.), network, security, tablet and PC access, printers, cameras and others. Drafts and submits Appropriation Requests (AR's) when system upgrades are necessary. Schedules and completes work for upgrades using project management skills to track budget, implementation, and to ensure projects are completed on time.
• Provides deskside and remote support for a variety of end users and computing environments, including desktops /laptops/tablets, phones, scanners, security cameras, mobile devices, printers/copiers, providing support for various software applications and hardware issues. Logs all support requests and resolutions in corporate IT help desk ticketing system. Coordinates repairs for equipment with outside contracted vendors.
• Assists in the administration and configuration of site-specific IT equipment servers (switches, routers, firewalls, wireless, VoIP phone system, servers, LAN/WAN, VPN), adhering to corporate requirements and guidelines as part of a team effort. Performs user administration on network user accounts, as needed. Works with vendors and contractors arranging structured cabling installation as required.
• Implements and manages security protocols, access controls, and backups to protect IT systems from threats and data loss. Oversees video security system setup and functionality. Reports and resolves infrastructure, system and security related system problems, keeping corporate IT personnel and management advised of issues resolution. Maintains and updates asset records of all software and hardware information in corporate IT asset database.
• Monitors compliance with corporate IT policies and procedures including but not limited to system administration, security, wireless access, remote access and user system access.
• Ensures the integrity and confidentiality of information residing in corporate servers, databases, workstations and other systems and immediately notifies corporate IT and management of potential or known issues.
• Works with corporate IT peers to analyze and diagnose cross-platform software/ hardware issues and assists corporate IT team members with support cases as necessary.
• Additional duties as assigned.

Knowledge, Skills, Abilities

• Ability to effectively identify priorities that directly affect Plant performance and translate those priorities into departmental goals and projects.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Advanced analytical skills and high personal performance standards.
• Ability to create and follow project plans as directed by management and provide quantifiable project updates throughout the project.
• Ability to solve problems where the use of creative and imaginative thinking is required.
• Ability to function in a fast-paced work environment demonstrating self-initiative.
• Ability to make presentations to all levels of employees, management, vendors, corporate visitors and other professional contacts.
• Ability to stay up to date with emerging technologies, best practices, and adapt to changing IT environments.
• Ability to implement long-term improvements while addressing urgent short-term issues by organizing, prioritizing, meeting deadlines and utilizing resources.
• Skill in listening, verbal and written communication to troubleshoot issues and assist users patiently when resolving problems with strong customer service orientation.
• Ability to employ mathematical concepts and statistical techniques to perform trend analyses, etc.
• Ability to define, analyze and describe complex situations and think critically to recommend solutions.
• Skill and demonstrated experience using judgment to plan and accomplish goals.
• Ability to provide core support for PC/tablet, internet, network, telephone, voice mail, time clock, security cameras and other hardware/software applications.
• Skill in maintaining back-up systems for electronic data in the Plant.
• Strong knowledge of operating systems (Windows, Linux, macOS), networking protocols, server administration, and security best practices.
• Hands-on experience with switches, and wireless access controllers/access points.

Qualifications

Required: Bachelor's degree in Computer Information Systems, Computer Science, Networking, a related field, or the equivalent plus five years of professional experience working in Information Technology/Information Systems, Networking, IT help desk or a related field. Knowledge of network operating systems including Microsoft 2000, 2003, 2010, server systems Linux, Unix, and others. Ability to program in Visual Basic and Microsoft SQL server, Windows and other scripting languages.

Preferred: Project management skills a plus. Relevant industry certifications a plus, including CCNA, MCSE, NET+, SEC+ .

Core Competencies

Culture

AI and Machine Learning

Ability to Influence Decisions

Accountability

Accuracy

Acting Strategically

Adaptability/Flexibility

Analyzing and Reporting

Attention to Detail

Budgets/Cost Control

Coding and Programming

Collaboration

Communication

Computer Skills

Creating/Maintaining Networks

Critical Thinking

Customer Experience

Cybersecurity

Decision Making/Judgment

Delivering High Quality Work

Dependability

Embracing Change

Evaluating and Implementing Ideas

Ingenuity

Innovation

Integrity/Ethics

Interacting with People at Different Levels

Internet Savvy

Interpersonal Skills

Job Knowledge

Listening Skills

Making Accurate Judgements And Decisions

Managing Resources

Negotiating

Personal Organization

Planning

Prioritization Skills

Problem Solving/Analysis

Project Management

Strategic Thinking/Management

Supporting Organizational Goals

Task-Oriented

Teamwork

Time Management

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Know Your Rights

Know Your Rights (Spanish)

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.