IS Program Manager

Job Description - IS Program Manager (260000Y7)

Job Description

IS Program Manager - (260000Y7)

Description

Program Focus: Clinical Pathways & Process Standardization

The IS Program Manager - Clinical Pathways will lead the development and operationalization of a system-wide clinical pathways program, with an emphasis on standardizing care delivery, improving outcomes, and reducing unwarranted variation. The Program Manager will establish and govern structured processes for clinical content intake, review, and prioritization, ensuring alignment with evidence-based practice and organizational goals.

Key responsibilities include driving the design and lifecycle management of order sets and related clinical decision support tools, partnering with clinical, informatics, and information services stakeholders to ensure seamless integration within the EHR and ancillary systems. The role will also oversee workflow harmonization across service lines, ensuring scalable, repeatable processes that support quality, safety, and efficiency.

Reporting through the clinical informatics structure, this position requires strong cross-functional leadership, experience in healthcare informatics or clinical operations, and the ability to translate clinical requirements into standardized, technology-enabled solutions.

Qualifications

Minimum Education

Bachelor''s Degree Bachelor''s degree in Information Technology, Computer Science, Business Management, or a related field. (Required)

Master''s Degree Masters degree in Information Technology, Computer Science, Business Management, or a related field. Master''s degree is a plus. (Preferred)

Minimum Work Experience

5 years Proven experience as a Senior Project Manager or related role in the IT or Healthcare industry, with a successful track record of delivering complex programs. (Required)

Required Skills/Knowledge

Strong understanding of project and program management methodologies (Agile, Scrum, Waterfall, etc.) and tools (e.g., Jira, Microsoft Project, etc.).

Excellent leadership and interpersonal skills, with the ability to lead and inspire cross-functional teams.

Exceptional communication skills, both written and verbal, with the ability to present complex technical concepts to non-technical stakeholders.

Strong analytical and problem-solving capabilities, with a keen attention to detail.

Ability to manage multiple priorities in a fast-paced and dynamic environment.

Proven experience in risk management and mitigation strategies.

Experience with Healthcare IT project/program management is desirable.

Demonstrated ability to build successful working relationships with external vendors or out-sourced professional services providers.

Familiarity with Cerner Millennium, Epic, PeopleSoft/Fusion, and ServiceNow is desirable.

Required Licenses and Certifications

Project Management (PMP) (Preferred)

Functional Accountabilities

Job Duties

• Lead the end-to-end management of complex programs, including defining program scope, goals, deliverables, resources, and budget.
• Develop and maintain program roadmaps, timelines, and project plans, ensuring alignment with business objectives and strategic goals.
• Act as the primary point of contact for program stakeholders, providing regular updates on program status, risks, and mitigations.
• Collaborate with cross-functional teams to identify requirements, allocate resources, and manage dependencies between projects and initiatives.
• Implement best practices and methodologies for program management, ensuring consistent and efficient execution across the IS department.
• Identify potential risks and issues within the program and develop strategies to address and mitigate them.
• Provide mentorship and guidance to junior project/program managers, fostering their growth and development.
• Monitor and report program metrics and KPIs, providing insights and recommendations to senior leadership.
• Support the evaluation and selection of external vendors, partners, and contractors when necessary.
• Collaborate with the IS leadership team to align program strategies with the overall IS roadmap and business objectives.

Organizational Accountabilities

Organizational Accountabilities (Staff)

Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior
• Partner with all team members to achieve goals
• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment
• Demonstrate flexibility and willingness to change
• Identify opportunities to improve clinical and administrative processes
• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently
• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Primary Location

: District of Columbia-Washington

Work Locations

:

CN Hospital (Main Campus)

111 Michigan Avenue NW

Washington 20010

Job

: Information Technology

Organization

: Operations

Position Status: R (Regular) - FT - Full-Time

Shift: Day

Work Schedule: 9-5

Job Posting

: May 6, 2026, 2:12:25 AM

Full-Time Salary Range

: 128452 - 214087