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IS Communications Supervisor (Open and Promotional)

County of San Mateo

San Mateo, CA

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JOB DETAILS
SKILLS
Cloud Computing, Communication Skills, Diversity, Documentation Standards, Information Technology & Information Systems, Knowledge Transfer, Maintenance Services, Network Administration/Management, Network Design, Network Operations Center, Network Routing, Network Security, Network Support, Network Switching, Network System Hardware, Network Systems, People Management, Policy Development, Private Cloud, Procedure Development, Ranking Technology, Standard Operating Procedures (SOP), Strategic Planning, Systems Administration/Management, Systems Engineering, Team Lead/Manager, Technical Leadership, Technical Support, Technical Training, Technical Writing, Technical/Engineering Design, Telecommunications Equipment, Testing, Use Cases, VPN (Virtual Private Network), VoIP (Voice over IP), Wireless Communications, Wireless LAN, Wireless WAN
LOCATION
San Mateo, CA
POSTED
6 days ago
The County of San Mateo's Technology Services Department is seeking qualified candidates for the position of IS Communications Supervisor to lead the Network Services team.
 
The IS Communications Supervisor position acts as the highest-ranking technical position within the Network Services team. Therefore, this position is often the ambassador for the team as it pertains to technical interactions with other divisions and departments. This position also supervises a team that is responsible for design, configuration, maintenance, fault isolation of the County enterprise network including: network security, routing, switching, wireless LAN, WAN, VOIP, and Virtual Private Networking. This individual will serve as a technical leader and subject matter expert and will exercise technical and functional direction over lower-level staff and may also provide technical training and knowledge transfer to ensure team member skills remain relevant. This position will also act as a solution architect and project liaison for other divisions within the County when required.
 
This position is accountable for performing the most complex and technical support work and acting as a working supervisor of Network Engineers engaged in information systems development or technical support.
 
DEFINITION
Under general direction, supervises, assigns, reviews, and participates in the work of staff responsible for the design, installation, configuration, maintenance, and repair of a variety of telecommunications, and network equipment and systems; ensures work quality and adherence to established policies and procedures; performs the more technical and complex tasks relative to assigned area of responsibility; and performs related work as required.
 
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned higher level manager. Exercises direct and general supervision over assigned staff.
 
CLASS CHARACTERISTICS
This is a full supervisory-level class in the Communications Specialist classification series that exercises independent judgment on diverse and specialized information services functions and has significant accountability and ongoing decision-making responsibilities associated with the work.  The incumbent organizes and oversees day-to-day information services activities, projects, and programs for a major section within the division and is responsible for providing professional-level support to the management team in a variety of areas.  This class is distinguished from other supervisors in the department by supervising staff primarily assigned to network systems support functions.
 
Ideal Candidate: 
This is an ideal opportunity for a successful IT professional with supervisory experience to blend the exciting and rapidly-changing advancements in technology with quality and rewarding public service work.

The ideal candidate will:
  • Demonstrate functional knowledge advanced network infrastructure design, engineering, configuration, installation, and maintenance methods and techniques.
  • Demonstrate functional knowledge of long range and strategic planning concepts; ability to effectively administer, simultaneously, a variety of projects/abilities.
  • Demonstrate functional knowledge of:
    1. Arista switching environment and Arista CloudVision 
    2. HPE/Aruba switching, routing and Wireless experience.
    3. SDWAN technology with Silver Peak experience ideal
    4. Cloud network/peering with virtual private cloud configuration and troubleshooting
    5. Cloud datacenter support experience.
  • Ability to provide technical support to a diversity of internal and external individuals/groups; to coordinate and facilitate diverse internal and external committees relative to implementing a networking project.
  • Ability to provide technical support to a diversity of internal and external individuals/groups; to coordinate and facilitate diverse internal and external committees relative to implementing a networking project.
  • Ability to communicate clearly and concisely, both orally and in writing; establish and maintain cooperative working relationships.
  • Technical writing and diagraming skills for producing use case documentation and standard operating procedures.

About the Company

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County of San Mateo