The Technology Services Department of the County of San Mateo is seeking a well-qualified IS Client Systems Specialist - Senior for the Client Services Division.
Under general supervision, the position leads, trains, oversees, sets priorities, and directs the work of staff on a day-to-day basis; performs the most complex and varied technical support and training on use of personal computers, peripheral equipment, and systems hardware and software; provides technical depth and expertise with the ability to work directly with the customer; regularly leads large-scale or several small-scale projects of critical importance and substantial consequence of success or failure to the County; resolves computer application problems and troubleshoots hardware malfunctions; assists in maintaining and administering operating systems; provides technical support, installation, and maintenance for software, desktop computer applications, virtual desktops, Internet/Intranet, and countywide systems; installs, configures, and repairs personal computer hardware and software systems; and performs related work as required.
Ideal Candidate:
The ideal candidate will have strong verbal and written skills and the ability to effectively interface with customers, technical teams, and senior management. The individual must be extremely deadline oriented to thrive in a fast-paced environment and must have the ability to prioritize competing priorities and projects. You must be able to effectively analyze, diagnose, and implement scalable county-wide solutions. In this role, you will be expected to proactively identify new technologies and practices to encourage workflow improvements that enhance the organization’s productivity. You will also be a technical escalation point, a mentor, a trainer, and an overall problem solver for the team. You may take on supervisory responsibilities in the absence of the IS Client Systems Supervisor.
SUPERVISION RECEIVED AND EXERCISED
This position receives general supervision from assigned IS Client Systems Supervisor, and exercises technical and functional direction over and provides training to lower-level staff.
CLASS CHARACTERISTICS
This is the advanced journey and lead-level class in the IS Client Systems Specialist series responsible for leading a group of staff in maintaining and troubleshooting application software and hardware. The work involves frequent contact with others and the coordination, scheduling, and assignment of multiple concurrent activities. Employees manage and provide technical leadership of projects involving large-scale, complex, and highly technical tasks and perform work requiring a very high level of technical knowledge in specific area(s) and/or ability to integrate at a high level the knowledge of several areas. This classification is distinguished from the IS Client Systems Specialist II by providing day-to-day technical and functional direction to IS Client Systems Specialists I and IS Client Systems Specialists II , as well as, by the performance of the most complex technical and specialized duties assigned to the class series. This classification is further distinguished from the IS Client Systems Supervisor in that the latter is the full supervisory-level responsible for organizing, assigning, supervising, and reviewing the work of assigned staff involved in help desk and/or desktop support.
Position within this classification may be further distinguished by the area of specialty.