Our associates celebrate lives. We celebrate our associates. Provide Interment Services administrative support logging, addressing, and communicating on a variety of cemetery issues and customer complaints. Immediately responds to on-site customer issues. **Essential Job Functions:** Must be able to perform the essential functions of the job with or without reasonable accommodations. + Responds to customer service interment or grave maintenance issues, researches issues, resolves routine issues, reviews non-routine issues with management, initiates resolution, and statuses customer family member of resolution and timing. Verifies resolution was implemented prior to deadline. Tracks issues, resolutions, and turn-a-round time; develops scorecard type metrics; may make process improvement recommendations to management, updates management on trends; alerts management to high risk issues. + Pro-actively review HMIS Case Notes, review property owner information and grave locations, and update HMIS + Handle Irrigation radio calls for department support. Attend to other departments via radio requests + Daily take attendance and enter time-off and over-time in Time Reporting System. Ensure overtime is pre-approved by management. Run attendance balance and time-off reports and provide to management. + Assign the daily duties of the Landscape Irrigation Department staff based on assignment and competency + Support the Cemetery Administration team within Interment Services, Facilities and Marker Repairs as needed + Additional cemetery administrative support responsibilities as requested. **Minimum Requirements:** Expected to have a strong working knowledge and practical skills in all areas of the interment operation. + Accurate mathematical skills. + Proficient in MS Office Suite, including excel pivot tables, data manipulation, charts, and similar functionality. Efficiently track training and key performance measurements in appropriate software. Run various data reports. + Exhibit clear oral and written communication skills + Demonstrated ability to correctly read and use cemetery map books. + Knowledge of Rose Hills Park Rules and Regulations. + Requires a valid California Driver’s License. + Spanish speaking preferred **Compensation:** $22.00/hr - $28.00/hr Exact compensation may vary based on skills, experience, and location. **Benefits (dependent upon eligibility):** Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program **_Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status._** **_SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities._** **_As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working around and/or handling deceased and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer._** Postal Code: 90601 Category (Portal Searching): Operations Job Location: US-CA - Whittier Job Profile ID: R00357 Time Type: Full time Location Name: Rose Hills CompanyS
SCI Shared Resources, LLC