IoT Solutions Engineer | Telematics

Teltonika IoT Solutions USA is a representative branch of Teltonika IoT Group, which has been creating and manufacturing Internet of things (IoT) for over 20 years. From connected vehicles to networking, we seek our solutions to be used globally and become an indispensable part of any business. By setting new trends we inspire our partners to change the world and use the most advanced technologies in the market.We are constantly growing and looking for an organized IoT Solutions Engineering Specialist to join our team in Dallas, TX .In this role, you will:Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-WirePropose different ways on how to incorporate our devices for various use casesBe responsible for arranging technical tasks for custom development projects and coordinating solution release to clientsTroubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are neededCommunicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fieldsCooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on timeHave an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-casesGuide colleagues and customers by preparing wiki documentation or trainingWe believe that You:Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fieldsPassion for providing help to others, caring, willing to grow and enrich your technological know-howGreat communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage)Analytical and creative thinking and mindset for problem-solving and troubleshootingIDEALLY YOU WILL ALSO HAVE:Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLEKnowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage)Experience in customer service (this will be considered as an advantage)What we offer:Competitive base salary depending on experienceWork type: Hybrid (at least 3 days from office); Office location: 2110 W Walnut Hill Lane, Irving TexasTraining: onboarding on Teltonika‘s internal systems, Sales process, product related topicsCareer: opportunities to increase your seniority level in the role, or become a Team Lead in the long-termBenefits: Company funded health insurance; 401k; 3 weeks of Paid Vacation; 6 Sick days + day off on your BirthdayWork Environment: Multicultural and diverse environment which highly values knowledge and exchange of ideas, supportive and positive attitude in the teamOnly qualified candidates will be considered and contacted for the first round of interviews#J-18808-Ljbffr