Job Details
Category: Phlebotomy Location: Marlborough, Massachusetts Job Function: Operations Job Family: Patient Services Shift: Day Employee Type: Regular, Full-Time Work Mode: On-site
Job Description
IOP Transition Representative - Marlborough MA
Monday to Friday, 8:00 AM to 5:00 PM with rotational weekends.
Pay range: $27.21 - $30.07 per hour.
Salary offers are based on a wide range of factors, including relevant skills, training, experience, education, and where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
• Day 1: Medical, supplemental health, dental, and vision for FT employees who work 30 hours • Best-in-class well-being programs • Annual no-cost health assessment program • Blueprint for Wellness healthyMINDS mental health program • Vacation and HealthFlex Time • 6 Holidays plus 1 MyDay off • FinFit financial coaching and services • 401(k) pre-tax and/or Roth IRA with company match up to 5 after 12 months of service • Employee stock purchase plan • Life and disability insurance plus buy-up option • Flexible Spending Accounts • Annual incentive plans • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities
and so much more.
Under the direction of the regional field services trainer, the IOP Transition Representative will provide consistent and high-quality onboarding services to new and complex customers who have been approved for placement of an in-office phlebotomist. The Transition Specialist will be deployed to start up a new client office for a defined period of time while the regular phlebotomist is recruited. Employee will be required to rotate to new assignments and act as an advance team where necessary.
Responsibilities
• Provides effective onboarding services for new IOP clients and the related phlebotomist. • Ensures clients and phlebotomists are well-trained on test ordering processes and office protocols. • Resolves any TIQ or TNP issues and provides feedback to clients. • Ensures client setup is completed prior to go-live (i.e., supplies, connectivity, work station, etc.). • Takes initiative to resolve issues or escalates to appropriate manager for resolution. • Responsible for training, coaching, and providing input on the performance evaluation of the phlebotomists as appropriate. • Assists in the roll-out of new policies and procedures. • Greet patients appropriately. • Treats all clients and patients in a courteous and caring manner. • Ensures all field phlebotomy and IOP specimens are collected accurately and on time according to established procedures. • Responsible for completing requisitions accurately. • Meets with clients to confirm handwritten orders, verifies tests ordered, obtains accurate billing information (i.e., diagnosis codes, UPIN information, etc.). • Researches test-client information utilizing the lab computer system or Directory of Service. • Labels centrifuge splits and freezes specimens as required by test order. • Packages specimens for transport. • Assists in relocating, opening, and new facilities as necessary. • Maintains required records and documentation. • Reads, understands, and complies with departmental policies, protocols, and procedures (i.e., Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual). • Maintains all appropriate PSC phlebotomy logs. • Assists with compilation of monthly statistics and data. • Submits data on time monthly. • Performs basic clerical duties (i.e., filing, faxing, preparing mail). • Will be required to perform electronic data entry. • Submits accurate time and travel logs as directed by management and on time. • Submits accurate expense forms if applicable on the required day. • Assists with compilation of monthly statistics and data. • Submits data on time monthly. • Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times. • Reports on time to work following attendance guidelines. • Answers the telephone in a friendly and helpful manner by incorporating the company name, self-identification, and a helpful statement. • Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader, or PSR IV for resolution. • Remains polite and courteous at all times. • Keeps work area neat and clean. • Disposes of biohazard containers when scheduled. • Performs other department-related clerical duties when assigned. • Answers phone and dispatch calls when assigned. • Participates on teams and special projects when asked. • Ensures facilities are neat, clean, and in good repair, taking appropriate action to advise Group Leader or Supervisor of required repairs and maintenance. • Assists with periodic inventory counts, reports shortages, and problems to Group Leader or Supervisor as they occur. • Works effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements, and SOPs, advising Supervisor of any issues or problems as they arise. • Communicates professionally with clients and patients to resolve or refer and document problems, prepare problem documentation, and report critical issues as they occur. • Assists Supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines. • With direction and guidance from Supervisor and having appropriate training guidelines, acts as a mentor and resource person for new employees, assisting with transition into the PSC work environment and familiarity with department protocols, practices, and procedures. • Assists with distribution of technical information and communications to the work group. • Assists with the preparation of schedules for the assigned work group or PSCs.
Qualifications
Required:
• 5 years of phlebotomy experience, inclusive of pediatric and geriatric venipuncture, capillary collections. • Minimum 2 years as a phlebotomist in a Patient Service Center environment. • Keyboard/data entry application experience required. • Customer service in a service environment required. • Must have reliable transportation, valid drivers license, and clean driving record.
Preferred:
• Leadership experience is desirable. • Education: High School Diploma or Equivalent.
Physical and Mental Requirements
• Position requires travel. • Must be flexible and available based on staffing requirements, weekends, holidays, and overtime. • May be required to work occasional on-call duties, weekends, evenings, and early AM. • Occasionally lifting up to 25 pounds. • May require extended periods of focus. • May require extended periods of sitting or standing. • Ability to manage stress. • Capable of handling multiple priorities in a high-volume setting. • Knowledge of medical terminology is helpful. • Demonstrated familiarity and compliance with all protocols, practices, and procedures of the Field Services Department.
Skills
• Excellent phlebotomy skills. • Ability to work independently with minimal supervision. • Strong organizational skills. • Strong communication skills. • Strong interpersonal skills. • Excellent keyboard/data entry skills (preferred).
Equal Opportunity Employer
Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.