The Invoice Quality Control Specialist is responsible for monitoring customer invoice timeliness and accuracy as well as implementing new processes to ensure best in class customer invoice experience. The role serves as the primary interface for quality checks and identifying areas of improvement and automation of the customer invoicing process. The role demands a high degree of initiative, problem-solving/critical thinking skills, daily process evaluation, account profitability support, business/technical support, relationship management and a commitment to delivering value to the company, vendors, and customers.ResponsibilitiesQuality Control and Account Profitability SupportOversee billing processes for customer accounts with intricate pricing models, high priority invoicing, emergency billing support, and specialized product linesAssist with the onboarding process for both new and legacy customers, ensuring a seamless transitionRun daily reports, analyze issues, propose solutions, and implement solutions for pending transactions to improve customer invoice accuracy and timelinessConduct routine quality reviews based on customer feedback and trends and propose solutionsConduct daily evaluations of invoicing and customer transactions for accuracy and efficiency and promptly identify, address, and resolve any issues that ariseAnalyze system exceptions and account profitability issues to develop long term solutions and systematic improvementsMaintain customer/3rd party contracts and site data in various systemsParticipate in tactical improvement projects and technology enhancements to enhance internal procedures, ensuring they exceed customer expectations and align with internal metricsEvaluate AR reporting and resolve internal complex issues to eliminate future customer payment inconsistenciesDistinguish between internal and external invoice discrepancies, engage appropriate stakeholders for immediate resolution, and contribute to solutions planningContribute to integration of new business; including both new customers and new business for existing customers and may be involved in account set-ups within the systemDevelop and present high-quality reporting to management and executivesProcess ImprovementContribute solutions to process improvement projectsParticipate in process improvement initiatives of internal processes to exceed customer expectations and meet internal metrics to successfully improve operational valueIdentify and evaluate areas for improvement in internal procedures, focusing on increasing efficiency, reducing errors, and enhancing the overall quality of processes related to invoicingIdentify opportunities to automate processes and contribute to process improvements in line with department priorities and policiesDevelop strategies to prevent recurring invoicing issues from impacting customer retentionDevelop processes to automate manual work within the invoicing workflowLeverage technology solutions to streamline operations and reduce manual errorsTeamworkCreate internal relationships and develop regular communication strategy to connect, collaborate and identify improvement capabilities with internal departmentsCoordinate with various departments to ensure transactional operational issues are resolved timely and prevent future operational issuesBuild relationships with internal and external customers to continuously meet metrics and goalsPlan and coordinate coverage when out of the office; take ownership in cross training other team members as well as participating to provide coverage for othersTrain team members to ensure a comprehensive understanding of improved processesPosition RequirementsFormal Education & CertificationBachelor's degree or equivalent experience preferredKnowledge & Experience2+ years business to business experience preferred1+ years' experience in quality control role preferredPetroleum industry experience preferredIntermediate to advanced Microsoft Excel experience requiredQualifications & CharacteristicsWorking knowledge of accounting, sales and customer serviceStrong attention to detailStrong written and verbal communication skillsStrong analytical and problem-solving skillsAbility to work in a team environmentAbility to contribute to projects and coordinate with internal departmentsWork EnvironmentHybrid work schedule available once training is completed (3 days in office, 2 days remote). Training can take 3‑6 months depending on the role and the individualSitting for extended periods of timeDexterity of hands and fingers to operate a computer keyboard, mouse and other computer componentsPay range is $24 - $27/hourApplications will be accepted until role is filled.Position is eligible for an annual bonus of $1,500.00In addition to Vacation (2+ weeks annually, depending on tenure), and Sick Leave (5 days annually); Full benefits information can be found here: qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.#J-18808-Ljbffr