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Inventory Specialist

Wheels

Schaumburg, Illinois

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JOB DETAILS
SKILLS
Analysis Skills, Automotive Industry, Coaching, Continuous Improvement, Customer Relations, Customer Support/Service, Data Collection, Deductive Reasoning, Detail Oriented, Employee Relations, Establish Priorities, Follow Through, High School Diploma, Inventory Management, Inventory Reports, Leadership, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Word, Multitasking, Process Improvement, Qwerty Keyboard, Regional Sales, Reporting Skills, Resolve Customer Issues, Sales, Sales Management, Salesforce.com, Staff Policies, Team Player, Time Management, Truck Driver, Vehicle Driving, Vehicle Fleets, Vendor/Supplier Evaluation, Vendor/Supplier Management, Vendor/Supplier Planning, Vendor/Supplier Relations
LOCATION
Schaumburg, Illinois
POSTED
19 days ago
Job Description:

JOB OVERVIEW The Inventory Specialist is responsible for investigating and resolving any dealer, client, driver issues to assist the vendor in securitization of the Wheels or client asset. Requires providing support to the response center to internal and external customers inquiries, solving problems related to vehicle pickups, and assisting in managing the VOR vendor network. KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
  • Help attain highest possible net sale dollars by ensuring vehicles are picked up and ready for sale within predetermined department and client timeframes. Coordinate and manage a vehicle inventory of forty million dollars annually.
  • Respond to customer and internal Salesforce requests in the Remarketing Auction Vehicle queue and manage escalated issues.
  • Manage special client reporting to provide responsiveness and proper execution of vehicle securitization.
  • Manage third party transportation vendor reporting to ensure that vehicles are delivered to the auction.
  • Works with Account Team to streamline client specific process to ensure vehicle pickups.
  • Proactively provide client reporting detailing vehicle delays and ETAs to fleet contacts upon request.
  • Interpret weekly inventory reports, contact dealers to ensure that the vendor is being diligent during their verification process. For vehicles that dealers indicate the driver did not turn in the vehicle, escalate that vehicle to the Response Center for follow-up.
  • Manage aging inventory to ensure that vehicles are escalated within the vendor and to management.
  • Research and resolve vendor inquiries related to driver / fleet contact information.
  • Process vehicle terminations and update pick up information in the VOR system.
  • Develop successful partnerships with vendors by building positive individual relationships with vendor staff.
  • Train and coach vendor staff on Wheels policies and procedures. Take appropriate action when expectations are not met.
  • Serve internal customers (e.g., Client Services, Driver Services) effectively and professionally.
  • Assist and maintain an effective working relationship with the Regional Sales Manager.
  • Train and assist co-workers.
  • Other duties as assigned.
LEADERSHIP RESPONSIBILITIES
  • This position is an individual contributor
COMPETENCIES - SKILLS
  • Working knowledge of Microsoft software such as Windows, Word, Excel and Outlook
  • Ability to objectively analyze information and draw a rational conclusion.
  • Ability to gather information on a subject and determining which pieces of information apply to the subject and which do not, based on deductive reasoning.
  • Strong customer service skills
  • Able to speak/write clearly and concisely.
  • Ability to interact with customers and co-workers with diplomacy and tact.
  • High attention to detail and process oriented
  • Ability to manage multiple tasks simultaneously.
  • Organizational and time management skills
  • Prioritization skills and ability to adjust to changes in volume of work.
  • QWERTY keyboard and general computer navigational skills
EDUCATION AND EXPERIENCE
  • High School diploma or GED required
  • Two (2) to five (5) years office/customer service experience
  • Knowledge of automobile leasing industry is beneficial, but not required
CORE VALUES
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.
  • Integrity - Always act with integrity and honesty.
  • One Team - Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
  • Innovation - Drive continuous improvement, spark creativity and embrace next generation thinking.
  • Customer Success - Ensure that customer and driver success is at the heart of everything we do.
CULTURAL ATTRIBUTES
At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:
  • Discipline Drives Quality - Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
  • Intellectually Curious - Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
  • Commit and Deliver - Own It: Take resp

About the Company

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Wheels