Company Description
Total Highspeed is a locally owned and operated company with over 15 years of experience in the wireless internet business. Our knowledge of wireless technology allows us to provide superior quality, high-speed internet where DSL and cable simply cannot reach. Currently, we service over 150 cities in Southwest Missouri and Northwest Arkansas, making us the largest wireless internet provider in the state of Missouri.
Job Description
Field technicians install fixed wireless internet service in residential and commercial buildings. Additionally, they are dispatched to address service calls as they arise, switch out equipment when new upgrades are available, as well as disconnect equipment when necessary. Field technicians are the face of the company and so they are personable and have great face-to-face customer service skills. Field technicians think outside-the-box when problem-solving and are able to find multiple solutions to a single problem. Many technicians develop specialties and certifications in certain areas, such as relays, telescopic pole installs, or business installs. Our field staff are the core of operations for the entire company.
Job duties consist of:
- Driving to multiple locations daily.
- Gaining access to customer roof with a ladder.
- Using provided equipment to test for adequate signal strength.
- If signal is adequate, using various tools to mount equipment on customer's roof, then running a cable from the roof to a desired location inside the building.
Candidate must:
- Have a high school diploma.
- Maintain a clean, courteous and professional demeanor.
- Be physically able to lift and move up to 75 pounds.
- Be physically able to climb ladders to rooftops while carrying tools & equipment.
- Be physically able to work outside during all types of weather conditions.
- Have mechanical experience including the use of hand tools, cordless drill, saw, socket set and crimpers.
- Have a basic knowledge of computers, routers, and switches
- Have a basic understanding of networking and internet addressing.
- Have a valid state driver's license and a clean driving or safety record.
- Meet 275lbs weight limit due to safety restrictions.
- Be able to work independently & efficiently to meet deadlines.
- Mandatory 90 day probation period for all new employees.
- Two years technical training a plus.
Pre-Employment Requirements
"As a condition of employment, all candidates for the Internet Field Service Technician position must successfully pass a comprehensive background check and a pre-employment drug screening (which includes testing for marijuana/THC).
Due to the safety-sensitive nature of this role, candidates must also possess a valid driver's license and provide a clean Motor Vehicle Record (MVR). Total Highspeed is a drug-free workplace and an Equal Opportunity Employer. All offers of employment are contingent upon the successful completion of these requirements."