At Grossman Chevrolet, we don't just sell cars; we create exceptional customer experiences. As one of the fastest-growing dealerships in the area, our Business Development Center (BDC) is the heartbeat of our sales operation. We provide a high-energy, supportive environment, industry-leading training, and a clear path for career advancement.
We are seeking an ambitious, high-energy Business Development Center (BDC) Representative to manage inbound digital leads and phone inquiries. In this role, you will not be closing deals on the showroom floor. Instead, your primary mission is to build rapport, overcome objections, and schedule appointments for our sales team.
If you are a great communicator who thrives in a fast-paced environment and wants a pay plan where your effort directly dictates your income, we want to talk to you.
Lead Management: Promptly respond to inbound internet leads, chat inquiries, and social media requests using a highly organized CRM system.
High-Volume Prospecting: Conduct 80–120 outbound calls daily to follow up with active leads, past customers, and unsold showroom traffic.
Appointment Setting: Master pre-set scripts and word tracks to overcome objections and schedule a steady flow of qualified showroom appointments.
Data Integrity: Meticulously log all customer interactions, notes, and appointment statuses in the CRM database
Collaboration: Coordinate closely with Sales Managers and Consultants to ensure seamless hand-offs when appointments arrive.
Career Growth: Internal promotion paths into BDC Management, F&I, or Floor Sales.
Perks: Employee discounts on vehicle purchases, parts, and service.