Automotive Sales, Business Development, Cadence, Career Development, Coaching, Communication Skills, Community Support, Customer Conversion, Customer Experience, Customer Relationship Management (CRM), Data Quality, Detail Oriented, Funding, Leadership, Maintain Compliance, Marketing, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Multitasking, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Performance Tuning/Optimization, Pricing, Process Improvement, Reporting Skills, Sales Management, Sales Operations, Sales Support, Team Lead/Manager, eCommerce Sales
Internet & BDC Manager
Family-owned Wendle Ford Nissan in Spokane, WA is looking for a strong, process-driven leader to take ownership of our internet sales and BDC (Business Development Center) performance. This role is responsible for ensuring every lead is handled quickly, professionally, and consistently - while working closely with Sales Managers, BDC, and Marketing to improve performance and maintain clear, repeatable processes across the dealership. This is a hands-on leadership role focused on execution, communication, and accountability.
Qualifications:
Required:
- Strong communication skills across in-person, phone, text, email, and video
- Highly organized with the ability to manage multiple priorities
- Ability to hold team members accountable and drive process adherence
- Solid technical skills, including Microsoft 365 (Excel, Outlook, Teams)
Preferred:
- 3+ years of automotive sales, BDC, or related experience
- Experience coaching or leading a team
- Experience with CDK, eLead, or similar systems
- Experience with internet leads and BDC operations
Schedule & Pay:
- $75,000 - $100,000 + bonus opportunities
- Primarily Monday through Friday, approximately 8:00am – 5:00pm
- Flexibility required to support internet activity and digital operations as needed
Responsibilities:
- Own and manage the daily performance of internet sales and BDC operations
- Ensure all lead handling standards are consistently followed (calls, texts, emails, response times, CRM usage)
- Monitor and optimize CRM processes to ensure accurate data, consistent follow-up, and full team adoption
- Evaluate lead sources, response times, and performance metrics to identify opportunities and drive improvement
- Work closely with Sales Managers to align on lead distribution, follow-up strategy, and performance expectations
- Lead training, coaching, and accountability for consistent execution across the team
- Establish a consistent cadence for reviewing lead handling, CRM usage, and performance
- Oversee and improve the online customer journey from lead submission through appointment and purchase
- Ensure website and digital retailing tools are accurate and up to date (inventory, photos, pricing, specials)
- Partner with vendors (CRM, website, lead providers) to ensure expectations are met and performance is optimized
- Provide regular reporting and insights to leadership on lead performance, conversion trends, and opportunities for improvement
- Identify gaps in current processes and implement improvements to drive better results
Performance Expectations
- Leads are handled quickly, professionally, and consistently
- Processes are followed and reinforced across the team
- CRM usage is accurate and consistent
- Website and digital retailing tools are maintained with strong attention to detail
- Performance is monitored and opportunities for improvement are acted on
- Lead conversion and customer experience improve over time through consistent execution and refinement
Why Wendle:
- Career Development
- Industry-leading benefits that include:
- Medical, Dental, and Vision
- Paid Time Off
- Personal wellness program with an insurance premium discount
- 401(k) Retirement Plan
- Company Paid Employee Life Insurance
- Voluntary Life Insurance for Employee, Spouse, and Children
- Voluntary Short-Term and Long-Term Disability
- Discounts on service, parts, and more!
- Special employee pricing on vehicle purchases.
- Ticket giveaways to many sporting and entertainment events.
- Family-owned and operated company since 1943.
- Strong culture that gives to the community. You can be proud to work here!
- Not to mention, we love to celebrate our amazing team members! So, lots of parties!
ABOUT WENDLE MOTORS
Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that fosters engaged employees. Wendle Motors was founded in 1943 and is family-owned and operated. If you're ready for a fun and rewarding career, we encourage you to complete this job application.
We sell new Ford and Nissan vehicles as well as pre-owned vehicles, plus we service all makes and models. Wendle Motors is committed to serving the automotive needs of the Inland Northwest by creating an atmosphere of trust, respect, and ethical values for our employees, customers, and community.
Our success and ability to provide exceptional service for over 80 years is due to our most valuable resource -- our employees! We are grateful for our hardworking team. We work hard and we play hard, but most importantly we do it together. Whether it's selling cars or supporting our local communities through donations and volunteering, we are always a team. This is why we offer competitive compensation and excellent benefits!
Wendle Motors is an equal opportunity employer with a drug-free workplace. A pre-employment motor vehicle report, criminal background, and credit check will be conducted on the chosen candidate prior to employment. Must be at least 18 years old.
Job Posted by ApplicantPro