Accounting, Billing, Brokerage, Cargo/Freight, Carrier Quality, Communication Skills, Computer Systems, Customer Support/Service, Detail Oriented, Document Management, English Language, Facebook, Financial Planning, Freight Forwarding, International Operations, Logistics, Maintain Compliance, Mandarin Chinese Language, Microsoft Product Family, Operational Support, Organizational Skills, Pricing, Problem Solving Skills, Process Management, Sales Operations, Sales Support, Team Player, Truckload Freight, Tuition Reimbursement, Writing Skills
International Agent Partnerships Specialist (English/Mandarin Fluent) - United States - 8458 - TQL
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International Agent Partnerships Specialist (English/Mandarin Fluent)
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General information
Country
USA
State
Ohio
City
Cincinnati
Descriptions & requirements
About the role:
The Global Agent Development Rep will be instrumental in the growth and development of the Asia-Pacific Trade Lanes for TQL Global. The role will help establish, grow, and manage the international agent network for TQL Global. This includes setting up international freight forwarding agents, maintaining foreign relationships, managing the quoting process, and collaborating with the sales and operations to ensure all processes and documents are in place.
What's in it for you:
Competitive base salary + bonus opportunities
Advancement opportunities within structured career paths
Comprehensive benefits package
Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Certified Great Place to Work with 900+ lifetime workplace award wins
What you'll be doing:
- Identify and set up international trade agents for TQL Global to support global trade
- Working with our Compliance team to vet agents to ensure compliance with the Federal Maritime Commission
- Maintaining and growing strong relationships with our foreign agent network by being the dedicated TQL Global point-of-contact - this requires the ability to work outside of normal business hours to account for time zone differences
- Proactively providing available booking opportunities to TQL Account Reps and the International Operations Team
- Managing all appropriate documentation in our transportation management systems for billing and audit purposes
- Supporting operational functions as needed for TQL freight handled by our agents
- Create and distribute market update to support global trade initiatives
- Act as a primary escalation contact for issue resolution related to agents and global trade
- Work closely with pricing, sales, operations, contracts, claims, credit teams
What you need:
- Bachelor's degree preferred
- Prior experience in international freight forwarding preferred
- Ability to work outside of standard business hours
- Excellent attention to detail and organization skills
- Enjoy working in a fast-paced environment and being on the phone with internal and external customers
- Comfortable working with multiple computer systems and the Microsoft Suite
- Self-starter with strong critical-thinking and problem-solving skills
- Proven track record of exceptional customer service or team-player skills
- Strong communication skills
- Global cultural understanding
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com
Apply now
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Total Quality Logistics LLC
Look around. Virtually everything you use, wear, and eat has made its way to you thanks to the transportation industry - and specifically, truckload transportation. TQL provides the expertise, strategy, and solutions to get raw materials and finished products where they need to be 24/7/365.
We are a nationally recognized, proven leader in transportation logistics. We connect consumer product and industrial goods shippers with truck operators who transport their freight to market destinations across North America. Our 2,000-member workforce identifies the right trucks for particular freight loads, negotiates rates, and ensures on-time delivery. Our insistence on honest, straightforward communications minimizes missed shipments, delays, and product shortages on store shelves.
Our Clients
In 2011, we worked with more than 7,000 customers and 50,000 carriers across North America to move more than 500,000 loads. We moved approximately 3,500 different types of commodities including fresh fruits and vegetables, packaged foods and beverages, meat and poultry, machinery and equipment, and much more. We are recognized experts in moving time-sensitive products, temperature controlled shipments, and cross-border moves.
2,500 to 4,999 employees
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