Internal Communications Executive Director

Corporate Internal Communications Executive Director

The role leads internal communications for Risk Management and Compliance. That organization plays an essential role in keeping JPMorganChase strong and resilient, helping the firm navigate a complex global regulatory environment; andgrow in a responsible manner.

As a Corporate Internal Communications Executive Director within Corporate Communications you will work with the Chief Risk Officer (a direct report to the Chairman and CEO, and a member of the firm's Operating Committee) and the Chief Compliance and Operational Risk Officer (who reports to the CRO) to help their employees understand how their work makes a difference for shareholders, customers, clients and communities – and amplify those narratives for their internal stakeholders. This is an opportunity to make a difference in the culture, reputation and business outcomes of one of the world's leading financial institutions.

Job responsibilities

• Serve as a trusted advisor to senior leaders, providing counsel on communication best practices, change management and crisis response.
• Develop and implement comprehensive internal communications strategies that align with business goals.
• Master and advance key internal communications channels, including broadcast email, intranet, Microsoft Teams communities, town halls and leadership offsites.
• Champion the use of large language models to enhance communications and deliver innovative, efficient solutions at scale.
• Collaborate with key internal partners – including other Communications teams, Business Management and Human Resources – to effectively support the two organizations.
• Measure and track key metrics – including employee opinion survey scores and channel engagement rates – to monitor results and identify areas for improvement.

Required qualifications, capabilities, and skills:

• 10+ years of experience in corporate internal communications at a financial services firm or another complex global institution with frequent regulatory engagement
• Ability to influence: Track record of advising C-Suite leaders and winning buy-in for changes in communication strategies
• Strategic communication: Ability to develop and implement cohesive and effective communication strategies that resonate with key audiences. Excellent writing and editing abilities and verbal communications skills
• Leadership: Passion for motivating and coaching matrixed direct reports
• Storytelling expertise: Demonstrated ability to simplify complex topics and develop narratives that support business goal
• Generative AI skills: Knowledge of best practices for leveraging large language models for human-in-the-loop content creation and brainstorming
• Project management: Excellent organizational skills, adept at managing multiple high-priority initiatives in a fast-paced environment
• Industry knowledge: In-depth understanding of the financial services industry, particularly regulatory considerations; familiarity with major financial news outlets and trends in the financial services industry