Internal - Collections Representative I

Position Summary 

Summary of Essential Job Functions 

• Assertively communicate the importance of resolving delinquency. 
• Flexibility to work a wide variety of account types (i.e., NSF, Negative Day, and ANI). 
• Use experience and product knowledge to effectively overcome objections and resolve outstanding issues in a professional and controlled manner.  
• Review and analyze the situation of each customer and recommend payment plans following company guidelines. 
• Communicate the importance of maintaining credit and resolving delinquency. 
• Adhere to all Fair Debt Collections Practices Act (FDCPA) guidelines. 
• Perform other duties as assigned. 

Position Requirements 

• High School diploma or equivalent required. 
• 6-18 months Collections experience preferred.  
• Significant focus on team as well as individual achievement.  
• Ability to establish and maintain a diplomatic approach to collections. 
• Knowledge and proper presentation of all methods of payment to cure the account while promoting card utility. 
• Demonstrated skill in negotiating and conflict resolution. 
• Excellent verbal and written communication skills.  
• Intermediate computer skills.  
• Demonstrated ability to effectively educate cardholders towards proper management of their account. 
• Ability to work in a fast-paced environment and multi-task. 
• Previous call center experience preferred.