intermediate systems analyst- service desk (Nashville, TN)

Starbucks Corp

Nashville, TN

JOB DETAILS
SKILLS
Agile Programming Methodologies, Analysis Skills, Android, Apple Macs, Business Processes, Collective Bargaining, Communication Skills, Customer Relations, Customer Support/Service, Documentation, Healthcare Reimbursement, Identify Issues, Interpersonal Skills, Mac Operating System, Microsoft Windows Operating System, Mobile Devices, Multitasking, Operational Improvement, Problem Solving Skills, Process Improvement, Production Support, Requirements Management, Root Cause Analysis, Service Level Agreement (SLA), Software Administration, Software Configuration Management, State Ordinances, Student Loans, Support Documentation, Systems Administration/Management, Systems Analysis, Technical Delivery, Technical Support, Testing, Time Management, Trouble Tickets, Tuition Fees, User Interface/Experience (UI/UX), iOS
LOCATION
Nashville, TN
POSTED
11 days ago

Now Brewing - Systems Analysts! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a Systems Analyst, you'll support and deliver technology and process solutions that build key business capabilities and drive operational improvements. You'll partner with business and technology teams to gather requirements, design solutions, configure and test systems, and provide global production support for critical applications.

As a Systems Analyst, you will…

  • Shape solutions end-to-end by gathering and documenting requirements, supporting user story creation and backlog grooming, and contributing to business process design and user-centric solution design.
  • Configure, test, and validate by supporting application configuration (attributes, workflows, UI changes), assisting with data conversion (extract/load/validation), and executing tests while validating results using queries as needed.
  • Keep critical systems running by providing 24x7 support, working trouble tickets to SLA, conducting root cause analysis, coordinating issue resolution across teams (and vendors when needed), and maintaining clear documentation and knowledge articles.

We'd love to hear from people with:

  • 3-5+ years of relevant technical support experience
  • 3-5+ years of experience with Windows support in an enterprise environment
  • Strong familiarity with macOS and experience with Mac support technologies
  • 3-5+ years of customer service experience
  • 3+ years of experience with mobile device support with iOS and Android.

Preferred qualifications

  • Strong people skills and welcoming face-to-face demeanor
  • Ability to communicate clearly and concisely, both orally and in writing
  • Strong analytical and problem-solving skills
  • Ability to quickly learn new systems and technologies
  • Knowledge of basic troubleshooting methodologies
  • Natural ability to demonstrate empathy and compassion while serving customers and staff.
  • Adept at maintaining composure and focus on the customer while responding to customer concerns, troubleshooting, and solving technical

issues.

  • Strong emotional intelligence.
  • Ability to balance multiple priorities and meet deadlines.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

  • If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we"re together, which is why we"re onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.

About the Company

S

Starbucks Corp

Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better. It was true when the first Starbucks opened in 1971, and it’s just as true today.

Back then, the company was a single store in Seattle’s historic Pike Place Market. From just a narrow storefront, Starbucks offered some of the world’s finest fresh-roasted whole bean coffees. The name, inspired by Moby Dick, evoked the romance of the high seas and the seafaring tradition of the early coffee traders.

In 1981, Howard Schultz (Starbucks chairman and chief executive officer) had first walked into a Starbucks store. From his first cup of Sumatra, Howard was drawn into Starbucks and joined a year later.

In 1983, Howard traveled to Italy and became captivated with Italian coffee bars and the romance of the coffee experience. He had a vision to bring the Italian coffeehouse tradition back to the United States. A place for conversation and a sense of community. A third place between work and home. He left Starbucks for a short period of time to start his own Il Giornale coffeehouses and returned in August 1987 to purchase Starbucks with the help of local investors.

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Restaurant/Food Services
FOUNDED
1971
WEBSITE
https://www.starbucks.com/careers/