INTERACTIVE COMMUNICATIONS OFFICER (STAFF ASSISTANT) (ON-CALL/PART-TIME/AT-WILL)

INTERACTIVE COMMUNICATIONS OFFICER (STAFF ASSISTANT) (ON-CALL/PART-TIME/AT-WILL)

Salary $30.99 - $43.63 Hourly Location Torrance, CA Job Type Recurrent - Variable Hours Job Number 26013443OC Department Varies Opening Date 12/29/2025

Description We strongly encourage applicants to read the job announcement in its entirety before submitting an application for this position. The City of Torrance recognizes the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants, and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to the City of Torrance today.

The City of Torrance is currently taking applications for On-Call/Part-Time Interactive Communications Officers!

The City Managers Office is seeking proactive, computer savvy candidates for the Interactive Communications Officers (ICO) positions. Under the leadership of the Office of Cable and Community Relations, Interactive Communications Officers disseminate time-sensitive information to the public and coordinate interactive communications for the City of Torrance. Interactive Communications Officers distribute information to the community during a disaster or an emergency; maintain the Disaster Telephone Hotline; and provide street and road closure messaging on CitiSOUNDS AM 1620 radio. ICOs also post, monitor, and create content for the Citys official website and social media; create graphic design elements for social media and print; supports accessibility compliance; provide continuous social media coverage for engagement; creates and edits eNewsletters; serve as account managers for all departments for interactive communications; and perform related work as required.

Hours These are on-call, part-time shifts, as needed positions that will be used to provide coverage when full-time staff are unavailable. Hours can range from 2 to 12 hours during a 24-hour period. There are no guaranteed hours. Variable work hours include early-mornings, afternoons, evenings, and late-night shifts. Shifts may also include weekends and holidays. Normal shifts are 12 hours (8:00 a.m. - 8:00 p.m. or 8:00 p.m. - 8:00 a.m.). When reporting for work, ICOs must remain on the premises at all times, including their paid lunch hour.

Qualification Guidelines Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and skills would be:

Graduation from high school or equivalent and four (4) years of highly responsible executive support and/or administrative work in a public agency.

Or...

An equivalent combination of education, training, and experience such as an Associates degree in Public or Business Administration or a related field and two (2) years of related experience.

Or...

A Bachelors degree in Public Administration, Business Administration or a related field.

License and/or Certificates Must possess and maintain an appropriate valid California drivers license.

Ideal Candidate The ideal candidate will possess the following:

Competency in:

• Outstanding copywriting, social media, or video production skills;
• Ability to work effectively without oversight;
• Confident written and verbal communication skills;
• Superb organizational and time-management abilities;
• High degree of computer literacy;
• Knowledge, Skills and Abilities in:
• Significant experience creating high-quality marketing content;
• Capable of managing multiple competing priorities;
• Comprehensive understanding of impactful marketing tactics;
• Experience developing visual designs and marketing materials.

How to Apply & Exam Process Interested candidates must submit an online application and supplemental questionnaire at www.TorranceCA.Gov/Jobs. Applications will be accepted on a continuous basis. Only those candidates who best meet the City and Departments needs will be invited to participate in the examination process, which will consist of the following components:

• Performance Test (Qualifying)
• Panel Interview: 100% (Testing will occur on an as-needed basis.)

SPECIAL NOTES Visit www.TorranceCA.Gov to find out more information about our community.

Applicants with disabilities who require special testing arrangements must contact Human Resources prior to the examination date(s). If you have a disability for which you require an accommodation, please contact us at (310) 618-2915 before the test date. As a condition of employment, candidates must pass a background check. The provisions of this announcement do not constitute an expressed or implied contract, and any provisions contained in this announcement may be modified or revoked without notice.

City of Torrance Inclusion Statement The City of Torrance is a welcoming and culturally rich community. As a pillar of public service, we strive to be an employer of choice by attracting and retaining a talented workforce where people of diverse backgrounds, cultures, religions, and lifestyles are valued. Our mission is to create an inclusive environment where our staff are empowered to perform at their highest level and contribute towards making a positive impact. The City is an equal opportunity employer and works towards building collaborative teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state, and/or local law.

Benefits The City of Torrance offers a range of benefit programs for employees and their eligible dependents. Benefits may include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefits amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

To view the current benefits for Certain Full-time Salaried and Hourly Employees bargaining unit, visit: https://www.torranceca.gov/our-city/human-resources/salary-resolutions#For additional information about the Citys benefits, visit: https://www.torranceca.gov/government/human-resources/employee-services.

RETIREMENT BENEFITS The City contracts with the California Public Employees Retirement System (CalPERS) to provide retirement benefits. Retirement formula is based on appointment date and membership status with CalPERS.

The following supplemental questions will be used to evaluate your qualifications for the position for which you are applying. Resumes are encouraged but will NOT be used in lieu of the application or supplemental questions. Please read each question carefully and provide a thorough and complete response. Do NOT state "see resume" or "see application" to respond to any of the following questions. Failure to respond to all questions will be considered an incomplete application and may not be considered for further processing.

1. Do you understand the foregoing? Yes No
2. Are you aware that this is an on-call, part-time position that may be required to work variable hours including early-mornings, afternoons, evenings, and late-night shifts? Yes No
3. Do you have a college degree? Yes No
4. If yes, please specify the degree(s) you possess and the major course of study for each. (please type N/A if not applicable)
5. How many years of highly responsible executive support and/or professional administrative experience do you have?
   • None
   • Less than 1 year
   • 1 year but less than 2 years
   • 2 years but less than 4 years
   • 4 or more years
   • <
   • Do you have job-related experience in community relations or emergency notification? Yes No
   • If yes, indicate the title of the position and briefly describe your experience. (please type N/A if not applicable)
   • Do you have experience developing copy and content for websites, social media, marketing materials, and other platforms? Yes No
   • If yes, how did you measure the impact generated by the content? (please type N/A if not applicable)
   • Do you have experience working in a time-sensitive emergency situation? Yes No
   • If yes, please describe your time-sensitive emergency situation experience(s) and how you dealt with the situation(s). (please type N/A if not applicable)
   • Do you have experience in using graphic or creative design software such as Adobe? Yes No