Intensive Case Manager - New Beginnings (Adult Housing Programs)

Mission Statement

We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services, training and referral to community resources. Ending homelessness on youth, one family, one individual at a time.

Benefits of working at HELP of Southern Nevada

15 Paid Holidays

Birthday Holiday

Paid sick and vacation time

403B

90% of the employee only premium is paid for Medical, Dental, Vision, and Life Insurance

Employee Assistance Program (EAP)

Hours: Monday - Thursday

Status: Full-Time - Non-Exempt

Reports to: Adult Housing Programs Supervisor

About the Department:

The New Beginnings Intensive Case Manager (ICM) provides permanent supportive housing to chronically unhoused adults without children (AWOC). Support participants in overcoming challenges and building a pathway to a better quality of life, foster self-sufficiency, and stability.

Job Summary:

Under the direct supervision of the AHP Supervisor, the New Beginnings Intensive Case Manager provides direct intensive case management services to chronically unhoused adults.

• Conduct initial interview/intake and client needs assessments
• Provide case management and supportive services to clients moving into long-term housing
• Create individualized case plans with each adult member of the household, based on the client's needs
• Review the client's treatment plan monthly, update the client's case plan, and track outcomes
• Connect clients with wrap-around services through other programs offered at HELP, including Workforce Services Job Readiness Workshops, Energy Assistance Program, holiday programs, etc.
• Connect clients with mainstream programs including but not limited to; Medicare, SSI, and SSDI
• Provide clients with referrals and resources for other social services and partner agencies
• Meet with clients to complete income calculations and rent requests regularly
• Conduct weekly and semi-monthly home visits
• Provide transportation to clients to for appointments
• Enter case notes into HMIS daily, ensuring captivity of client's progress
• Maintain audit-ready files
• Maintain clear boundaries with all clients and providers ensuring ethical standards are not compromised
• Facilitate Life Skills Training sessions for clients as needed
• All other related duties as assigned by management for the needs of HELP of Southern Nevada

The ideal candidate will possess the following knowledge, skills, and abilities:

• Knowledge of local social service agencies, programs, and issues as they pertain to the local unhoused population
• Knowledge of applicable statutes, ordinances, and codes
• Knowledge of social service work, interviewing, and referral techniques
• Ability to analyze situations, exercise appropriate judgement, and adopt an effective course of action
• Ability to communicate effectively with persons from a variety of social, cultural, and economic backgrounds, and possess a demonstrated understanding of and sensitivity to culturally diverse populations
• Demonstrate strong written, verbal, and listening skills, along with the ability to independently initiate and respond to various forms of correspondence to all business contacts
• Ability to be flexible, adjust to shifting priorities while remaining organized
• Ability to understand and follow all agency policies and procedures
• General computer knowledge, and the ability to use Microsoft Office software
• Ability to work flexible hours, as required by the client caseload
• Ability to perform accurate mathematical equations, calculate client's rent/ utility costs

Required Qualifications:

• Proof of Highschool Graduation or GED
• 2 years' experience with data entry, compliance, or related field
• Previous experience working with unhoused population

Preferred Qualifications:

• Bachelor's Degree in Social Work or related field